CAMPERMAN AUSTRALIA

TERMS

& CONDITIONS

UPDATED MAY 2024

1.1 INTRODUCTION

Your rental contract to hire a campervan from Camperman Australia is the following:

A. The rental agreement form you have signed to hire a campervan from us.

B. The rental terms and conditions agreement form.

C. The vehicle condition report that has been signed.

1.2 JURISDICTION

Your rental contract is governed by the laws of the state in which the rental station you

have hired the campervan from and have agreed that courts in that state have non-

exclusive jurisdiction to determine any dispute that arises between you and

Camperman Australia.

1.3 CONTRACTUAL RIGHTS

By signing the rental agreement contract, the hirer accepts that the terms and

conditions make this an Australian contract, and that the hirer will be bound by the

Australian state law in which state this agreement is contracted.

This contract overrides any other contract form or contract taken in any other country.

Any changes made to this contract may only be in writing and signed by the hirer and an

authorised agent of Camperman. Camperman makes no express or implied warranty in

relation to this agreement.

1.4 AUSTRALIAN CONSUMER LAW

You have consumer rights conferred by the Australian consumer law and neither this

clause nor any other provision of the rental contracts excludes, restricts, or modifies

any implied terms, guarantees, or rights you may have under those laws or any other

federal, state or territory legislation.

1.5 ELECTRONIC SIGNATURES

We may use electronic signatures as a means of entry into the rental contract. When

you insert an electronic signature, it must be your own genuine signature. By signing the

form, you fully consent to the use of this means of acknowledgment and acceptance of

Camperman Australia’s terms and conditions and your obligations under the rental

agreement.

2.1 AUTHORISED DRIVERS

Who may drive the campervan?

󱛻󱛼󱛽 *IMPORTANT NOTICE*

A breach of any part of clause 2.1 is a major breach of your rental contract.

Only the main hirer or any authorized drivers are allowed to drive the campervan,

allowing anyone who is not an authorized driver to drive the campervan constitutes a

major breach of your rental contract that excludes you and any authorized driver from

all entitlement to damage cover indemnity under clause 14.4 and 14.5 of these terms

and conditions, subject to the damage cover exclusions in clause 14.7.

To become an authorised driver, you must sign the rental agreement online and sign the

agreement in person at a depot. If you are unable to make it on the day of collection,

notify the depot and we can arrange to get the form signed at another Camperman

depot.

2.2 AGE LIMITS

There is a minimum and maximum age limit for those renting from Camperman

Australia. You and any authorized driver must be at least 18 and not over 85 years of age

and have no less than 12 months driving experience unless a representative from

Camperman Australia has agreed to a variation of that restriction before the start of the

rental and it must be shown in the rental agreement.

2.3 LICENCE REQUIREMENTS

You and any authorized drivers can drive the campervan if you have the following:

A. A valid driver’s license issued in an Australian state or territory.

B. An international driving permit.

C. An approved translation into English if the license is not issued in English.

D. If you are not subjected to any restrictions or conditions

This information must be provided before or upon collection, and any additional drivers

must sign the rental contract before they are allowed to drive the vehicle.

Leaner drivers and probationary license holders are not acceptable and must not drive

the campervan.

Provisional drivers are accepted and are welcome to drive the van but must display the

correct provisional plates and follow all the road rules while driving.

2.4 CANCELLED AND SUSPENDED LICENCES

The campervan must not be driven:

A. Whilst your driver’s license is cancelled or suspended as a result of an

accumulation of demerit points.

B. If your license has been cancelled or suspended within three (3) years of the

beginning date of the rental agreement.

2.5 FALSE INFORMATION

The campervan must never be driven by yourself or an authorized driver who has

provided false, incorrect or a misleading information; including but not limited to name,

age, address, or driver’s license.

3.1 RATES AND RENTAL CONDITIONS

Rates and conditions quoted on Camperman Australia website and/or documentation

are subject to change without notice. However, (subject to changes in legislation or

errors) Camperman Australia will not alter rates or conditions applicable to the hirer’s

rental once the booking has been confirmed by Camperman Australia. Please note all

prices are quoted and payable in Australian dollars, and all refunds (if applicable) will

be applied in Australian dollars. Camperman Australia accepts no responsibility for

exchange rate fluctuations, positive or negative.

3.2 DAILY RENTAL CONDITIONS

Rental days are charged per calendar day. The day of pick-up is calculated as the first

day of rental and the day of return is calculated as the last day of rental. This

calculation is based within depot hours for pick-up and drop-offs. This is regardless of

the time of day that the vehicle is collected.

3.3 TRANSPORT

Transport to and from Camperman are not included in the rental price. It is the

responsibility of the hirer to arrange transport to and from Camperman depots.

3.4 ONLINE CHECK-IN

It is mandatory for any upcoming bookings, to complete the online check-in at least 7

days prior to your collection and ensure the pick-up time is correct.

4.1 COLLECTING THE VEHICLE

Customers must allow adequate time to complete the required paperwork when

collecting or returning the vehicle. All vehicles must be collected from and returned to a

Camperman Australia branch.

If you are unable to make it to your collection on the date stated on your booking

confirmation, you must inform the head office at the earliest opportunity.

4.2 CAMPERVAN COLLECTION TIMES

The pick-up times are between the hours of 10:00am and 3:00pm weekdays or between

8:30am and 11:00am on Saturdays for all depots.

If you do not confirm your collection time with the head office prior to your pick-up date,

a time will be allocated for you.

Camperman can at any point delay the campervan collection time for repairs,

maintenance and/or cleaning, most hires return past the required drop-off time and

each vehicle requires a mechanical inspection and clean before we can release it to the

next hire.

4.3 CAMPERVAN DROP-OFF TIMES

The drop-off times for the campervan are between 8:00am and 3:00pm Monday to

Friday and on Saturdays between the hours of 8:00am to 11:00am.

After-hours drop-offs are available on Saturday subject to prior arrangement using the

key drop-boxes at our depot locations.

4.4 AFTER-HOURS PICK-UP AND UNATTENDED PICK-UP

After-hours and unattended pick-ups must be confirmed verbally with our head office in

Cairns at least two weeks prior to your collection to ensure everything is organised prior

to your collection.

Please contact Camperman head office on 1800 216 223 or send an email to

sales@campermanaustralia.com for prior written arrangement and confirmation.

The cost of an unattended, after-hours, Sunday or public holiday pick-up is $80.00. This

fee cannot be waived under any circumstances.

4.5 LATE DROP-OFF

Campervans returned later than the arranged date on the contract will be charged the

daily rate applicable to the contract plus a $150.00 late fee. Thereafter, the contracted

daily rate will be charged for each day the campervan is late in addition to any revenue

lost or costs incurred because of the campervan being returned late. This is not

negotiable and will be deducted from your security deposit.

4.6 CHANGE TO THE DROP-OFF LOCATION AFTER PICK-UP

Any change to your drop-off location after pick-up must be authorised by our friendly

reservations team, from our Cairns head office, who will be happy to help. Our team will

advise if the change is possible and the applicable fee. The new drop-off location is not

approved unless Camperman have advised, and your rental agreement has been

updated.

4.7 UNAUTHORISED DROPPING OFF AT AN INCORRECT DEPOT.

An unauthorised drop-off to any depot/random location other than the contracted

depot (as stated on the rental agreement) will result in a relocation fee being charged to

you of $1500 in addition to the daily rate for each day the campervan is delayed.

4.8 EARLY DROP-OFF.

There is no refund or credit available for the unused portion of the rental should the

campervan be returned earlier than contractually agreed on the rental agreement. The

hirer will be charged for the time they have booked the vehicle for, not just for the time

used.

5.1 PUBLIC HOLIDAYS

We are not open on public holidays (national or local), Christmas day, boxing day, New

Year’s Day, and Good Friday to Easter Monday (or public holidays declared for those

days). You must arrange your pick-up with the head office at least 2 weeks prior to your

collection. An after-hour fee applies to any pickups on a public holiday.

Any pick-up or drop-off’s set for a day the depot is closed, you are required to contact

the head office for instructions at least 2 weeks prior to your collection/drop off. We do

not take responsibility if you are unaware of how to return out of hours.

5.2 SUNDAYS

Campervan pick-up and drop-off on Sundays are subject to prior arrangement with a

Camperman representative only. An after-hours pickup fee will apply to all Sunday

pickups. Please contact Camperman via phone 1800 216 223 or email

[email protected].

5.3 ONE-WAY RENTALS

There is a location fee for all pick-up and drop-offs of $250.00 in Airlie beach. In the

case of both picking up and dropping off at Airlie Beach only one charge of $250.00 will

apply for the rental. This fee is included in the final price and cannot be waived.

5.4 MULTIPLE RENTALS

Two or more rentals may be combined to qualify for the longer-term rental rates. For

example, a 12-day rental plus one 10-day rental qualifies for the 22-day rate, subject to

the time between rentals not exceeding one calendar month.

5.5 RENTAL PERIOD EXTENSIONS

If you extend your booking whilst on the road, you must contact our friendly

reservations team who will happily advise if the extension is possible and any

associated costs. To secure an extension, the extra costs (calculated on the current

rate of the day), will need to be paid by credit card, over the phone at the time of

extension.

Any extension is not approved unless Camperman have advised, and your rental

agreement has been updated.

Rental period extensions are subject to future demand and availability and at sole

discretion of Camperman staff.

6.1 CLEANING FEE ON RETURN OF THE CAMPERVAN

A cleaning fee of $150 (inside) & $75 (outside) applies if the campervan is not returned

to Camperman in the same clean condition, it was in at the start of the rental, subject

to reasonable wear and tear.

6.2 ANIMALS AND PETS

Camperman does not allow the carriage of pets or any animals in their vehicles whilst

on hire unless this has been arranged prior to collection. Carriage of unauthorised pets

or animals will render the contract void, and the rental bond will be retained and used

for cleaning and fumigating the vehicle.

6.3 TOILET WASTE

Toilet waste must be removed from the campervan prior to its return. If the campervan

is returned with the toilet waste not emptied and (or) cleaned, you will be charged a

$150.00 fee at the discretion of the check-in depot, this fee in no way will be waved.

7.1 TOLL CHARGES

The licence plate on the vehicle has been registered for all tolls in Australia, with the fee

being included in the administration fee that is paid at the beginning of the rental.

7.2 RESERVATIONS

Reservations can be made 7 days a week (including public holidays) between 8:00 am

to 8:00 pm.

On the Camperman Australia website, you can enter a booking request and

Camperman will either decline or accept the booking once we have checked

availability.

The request is not confirmed until we have charged a 20% deposit and emailed through

a confirmation. If a booking request is confirmed by Camperman but yourself no longer

requires and/or wants the booking, our cancellation fees still apply.

7.3 HELPLINE

The Camperman head office offers a 7-day-a-week Australia-wide help and information

service. For on-road assistance please call the toll-free number on 1800 216 223 which

is open between the hours of 8am and 9pm.

If you do not receive an answer, the lines may be busy, or you may have called outside

of these hours. Please leave a message that includes your name, best contact number,

registration, your location, and a description of the issue you are experiencing.

7.4 WHEN BOOKING

Please check the campervan you have booked on our website. It shows you all the

details of the campervan, including the manufacturer, make, model, year, model range,

and inclusions.

The registration of your van can change at any point right up until the day of collection,

you will receive the same model vehicle you have booked but the registration may be

different to the one on your confirmation email.

Vehicles cannot be requested by age, make, model or transmission, only by vehicle

category.

Automatic or manual transmission cannot be guaranteed unless you specifically book

a van with only that transmission e.g. The paradise family 5 is guaranteed to be

automatic as we only have automatic models for that model.

Please ensure you have booked the right transmission as there will be no refund and

refusal to take the vehicle will be classified as a cancellation on the day of pick-up and

you will be required to pay the full cancellation fees.

7.5 DISCLAIMER

All illustrations, line drawings and text in any of our brochures or advertising material,

including our website, are a representation only of the vehicles depicted. Variances in

any vehicle or its equipment offered for rental may occur, due to modifications and/or

upgrades.

7.6 CAMPERMAN AUSTRALIA’S LIABILITY

Camperman will not be liable to the hirer for any loss, damage or inconvenience caused

by delayed delivery of the vehicle, or by the vehicle not being as described in an agent’s

brochure, or by the vehicle not being suitable for the hirer’s purposes.

The photos on our website are taken by the staff of Camperman Australia and are

updated yearly. Camperman will not be liable for any loss or inconvenience from

change in drop-off location caused by natural disasters such as floods, cyclones,

hailstorms, earthquakes, etc., nor for any personal injury or damage to the hirer’s

property caused thereby.

8.1 CAMPERVAN MODEL AND SIZE

All campervans advertised on our website show the age, size and carrying capacity of

the campervan. You will be supplied with a campervan that matches the campervan

you have booked.

Any cancellation or refusal to take the campervan that was booked is classed as a

cancellation on the day of pick-up and you will not be entitled to a refund under any

circumstance.

Camperman Australia is not at fault, nor will we refund if you book a campervan that

does not accommodate your needs/wants.

Please also be aware of the height of the vehicle, as it is a high top and is not likely to fit

under most undercover parking and other undercover structures. The dimensions of all

Camperman vehicles are listed on the website.

8.2 RENTAL REFUSAL

Camperman Australia reserves the right to refuse any rental, or the continuation of any

rental at our discretion.

8.3 PICK-UP INSPECTION

Prior to the campervan being released for hire an inspection of it will be conducted by

you and a Camperman representative. The inspection will cover the external panels,

windscreen and windows, internals of the campervan and an inventory of additional

equipment supplied.

A. A condition report will be completed by the Camperman representative

showing all previous damage to the campervan. The condition report

also confirms that the campervan is in a clean and in a satisfactory state

on collection. If the condition report does not accurately reflect the

condition of the campervan you must inform our representative before

departure to allow Camperman the opportunity to rectify any points you

have identified.

B. Once the condition report is signed, you agree you have received the

campervan in satisfactory condition and no refunds will be provided for

issues with the condition of the campervan unless these could not

reasonably have been detected at pick-up,

C. It is your responsibility as the hirer to check over the condition of the van

prior to leaving the depot, this also includes the key condition. If any

keys, you have been provided breaks while on hire you must inform the

head office immediately and you will be liable for a replacement.

D. We strongly encourage yourself to take your own photos and video upon pickup

as your own copy.

8.4 INFESTATIONS

Camperman Australia is not responsible for any insect/ animal infestation such as but

not limited to ants, flies, cockroaches, fleas, bedbugs, mosquitoes and/or Mouse/Rats.

No refunds will be provided for any infestations mentioned above or that could have

occurred during the rental period.

8.5 RETURN OF THE CAMPERVAN

You must return the campervan:

A. To the correct rental station

B. On the date and by the time shown on the rental agreement

C. In the same condition it was in at the start of the rental, reasonable wear

and tear excepted.

D. With the same level of fuel as shown on the condition report on pick-up.

8.6 AFTERHOURS RETURN

Any return of the campervan outside of the depots operating hours must be authorized

by Camperman staff, subject to depot availability.

If Camperman permits you to return the vehicle after office hours, you are liable for any

damage that occurs to the vehicle until the time that the vehicle is returned by

Camperman staff.

Camperman reserve the right to withdraw authorisation for late drop offs when

required. In this situation, the Campervan must be returned within the staffed hours of

the depot regardless of the time on the agreement – Between 8:00 am and 3:00 pm

Monday to Friday and on Saturdays between the hours of 8:00 am to 11:00 am.

9.1 DURING YOUR RENTAL

You must not:

A. Use the campervan for transporting any pets or animals, except

assistance animals, unless specifically approved by Camperman in

writing.

B. Smoke in the campervan, or use candles or mosquito coils onside it

and, you must also take reasonable steps to prevent passengers from

doing so.

C. Use the campervan to move infectious, biohazardous or biomedical

waste, unless specifically approved by Camperman in writing.

Additional cleaning, disinfection and deodorising charges will apply.

9.2 LIVING EQUIPMENT

Sleeping and kitchen equipment are provided with each rental at no extra cost. Please

see our website for details about the kitchen utensils but the sleeping equipment

consists of a pillow, pillowcase, sheet, and sleeping bag or blanket, which is packed per

person.

As Australia has varying temperatures throughout, we only pack the basics to get you

started. You are welcome to purchase extra items at your own expense if what is

provided is not enough for the changing climates. We will not refund for anything

additional you choose to purchase.

9.3 WHAT FUEL CAN BE USED IN THE VEHICLE?

Regular Unleaded 91 must be used in all campervans as there is no damage cover for

damage caused by use of the incorrect fuel. If you are unsure, please contact the

head office.

A. The fuel economy of each individual campervan may vary depending on several

contributing factors including but not limited to how the campervan is driven,

tyre pressure, weather, and vehicle loading. We are not responsible for any

variations to fuel economy.

B. We do not supply the campervan with a full fuel tank. The fuel level of the

campervan is indicated on the condition report on pick-up, and you must return

the campervan with the same level as indicated on that report. If the campervan

is returned with a lower level of fuel than indicated on the condition report you

will be charged at the market price, plus a service fee if the fuel level is less than

one quarter.

C. If you run out of fuel and request roadside assistance you will be liable for the

call out fee, in addition to the cost of the fuel.

9.4 ADDITIONAL EQUIPMENT FOR HIRE

The following extras may be hired at extra cost and must be booked in advance.

• Outdoor table - $20 per table, per rental

• Outdoor chairs - $10 per chair, per rental

• LPG gas bottle refill - $25

9.5 MISSING OR DAMAGED EQUIPMENT

You will be charged replacement costs if any of the equipment that is supplied with the

vehicle is missing or not returned in the same condition as at the start of rental

this also includes what is listed in causes 15.1, 15.2, subject to fair wear and tear.

If any kitchen or sleeping equipment is missing from the vehicle, you must inform

Camperman immediately or return to the collection depot to get a replacement. No

refund will be provided if you choose to purchase anything missing.

Failure to inform Camperman of anything inside the campervan missing, broken and/or

damage may result in charges being applied upon return.

10.1 FAILURE TO RETURN THE CAMPERVAN

If you fail to return the campervan, Camperman Australia may terminate the

rental contract and if the location of the campervan is known we will recover it

by lawful means or if it is unknown, after making reasonable attempts to

contact you, we will report the campervan as stolen to the police.

10.2 CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances,

Camperman Australia reserve the right to substitute an alternative vehicle

without prior notification and at no extra cost. The alternative vehicle shall be

as close a substitute for the booked vehicle as possible. This shall not

constitute as a breach of contract and does not entitle the renter to a refund.

10.3 TRAVELLING WITH CHILDREN

We take no responsibility for campervans incorrectly booked for carrying children and

any refusal to take the campervan that was booked is classed as a cancellation on the

day of pick-up and you will not be entitled to a refund under any circumstance.

Camperman staff will reasonably endeavour to provide the correct advice on the

information given by you prior to booking but we have no responsibility if you book the

wrong campervan or restraints for your needs.

It is your responsibility to comply with all child restraint laws and ensure that for all

children under the age of seven years, the restraint has been fitted correctly according

to the weight and age of the child and that the restraint is properly adjusted and

fastened.

Please note: child restraint point does not increase the carrying capacity as it is

regarded as one of the existing seats.

It is specifically listed on each of the vehicle categories on our website what each

vehicles differences are including which vehicles have an anchor point and if it requires

forward or rear facing child seats.

To assist you in selecting the correct campervan

The fitted seatbelts are as follows:

A. Maxie 4 Deluxe has two seat belts in the front cabin with a centre console in the

middle. There are two additional seats in the rear end with two anchor points

available for both forward and rear facing baby seats.

B. Paradise Family 5 (including the Paradise 5 with shower and toilet) has three

seats available in the front cabin and two additional seats in the rear of the

vehicle, both seats in the rear end are fitted with an anchor point for both

forward and rear facing baby seats.

C. Maxie 2 has two seat belts in the front cabin with a centre console in the middle.

There are no anchor points or additional seats in the vehicle.

D. Maxie 3 has three seats available in the front cabin. There are no anchor points

or additional seats in the vehicle.

E. Juliette 3 has three seats available in the front cabin. There are no anchor points

or additional seats in the vehicle.

10.4 DRIVING THE CAMPERVAN

Prohibited use

󱛻󱛼󱛽 *IMPORTANT NOTICE*

A breach of any part of clause 10.4 is a major breach of your rental contract.

The campervan must not be driven by you or any authorised drivers:

A. Whilst intoxicated or under the influence of drugs or with a blood alcohol

content or level of drugs present in blood, urine or oral fluid that exceeds the

limit set by law.

B. Recklessly or dangerously

C. Whilst the campervan is damaged or unsafe.

D. Camperman Australia representative has advised you not to.

You and any authorized drivers must not:

Fail or refuse to undergo a breath, blood, urine, fluid, or drug impairment assessment.

You and any authorised driver must not use the campervan:

A. For any illegal purpose

B. To move dangerous, hazardous, inflammable goods or substances that

pollute or contaminate, in quantities above that used for domestic purposes.

C. To propel tow another vehicle or a trailer.

D. To carry or transport illegal drugs or substances.

E. In connection with the motor trade for experiments, test, trials, or

demonstration purpose.

F. In an unsafe or un-roadworthy condition

G. To carry any animals in the vehicle

H. Exceed the speed limit.

I. Permit passengers to travel in the vehicle unless they are seated in forward

facing seats and are properly restrained with the seat beats provided in the

vehicle.

You and any authorized drivers are not authorized to:

A. Damage the campervan deliberately/recklessly or allow anyone else to do so.

B. Modify the campervan in anyway.

C. Sell, rent, lease, or dispose of the campervan.

D. Register or claim to be entitled to register any interest in the campervan under

the personal property securities act 2009

You and any authorized driver must not use the campervan to carry.

A. Passenger for hire, fare, or reward or for rideshares purposes.

B. More than the number of passengers shown in the rental agreement or what the

campervan is licensed to legally carry.

C. Any load that exceeds the limits for which the campervan was designed,

constructed, registered, or licensed for

You and any authorized drivers must not Use a mobile phone to:

A. To make or receive a phone call, perform any audio functions or as a navigation

device, unless the vehicle is stationary, and the body of the phone is secured in a

mounting affixed to the vehicle.

B. To send a text message, video message, email, or similar communication unless

the vehicle is parked.

10.5 RESTRICTED AREAS OF USE

󱛻󱛼󱛽 *IMPORTANT NOTICE*

A breach of any part of clause 10.5 is a major breach of your rental contract.

The Juliette 3, Paradise Family 5, and the Paradise 5 Shower/Toilet models must remain

within Queensland, New South Wales, and Victoria. The hirer will be fully liable for any

breakdowns, accidents or any fees incurred while the van is outside of these permitted

states.

The Maxie model and the Maxie-4 Deluxe model are permitted to travel Australia wide

but are not allowed to drive during nighttime or during dark hours when travelling

through Western Australia, South Australia, Tasmania, and the Northern Territory.

The hirer will be liable for all costs incurred for any incidents that occur in breach of

these areas of use.

10.6 PROHIBITED AREAS OF USE

󱛻󱛼󱛽 *IMPORTANT NOTICE*

The campervan must never be driven.

A. On unsealed roads

B. Off road

C. Where snow has fallen or is likely to fall

D. Roads that are prone to flooding or are flooded.

E. Beaches, sand dunes, streams, rivers, creeks, dams and floodwaters or any area

exposed to saltwater.

F. Any road where the police have issued a warning.

G. Any road that is closed

H. Any road where it would be unsafe to drive the vehicle.

The campervan must never be driven or used:

On any island that is off the mainland of Australia - unless we have given our written

permission prior to the rental, and it is noted on the rental agreement.

11.1 RENTAL PERIOD, COST, AND CHARGES

Minimum rental period

A. The minimum rental period is 5 days.

B. Rentals of 10 days or more have a fixed daily rental cost.

Short gap bookings occasionally become available at all depots in different

seasons and are subject to our sole discretion.

11.2 AT THE END OF THE RENTAL, YOU MUST PAY

PAYMENT OBLIGATIONS

󱛻󱛼󱛽 *IMPORTANT NOTICE*

A. The balance of the rental charges (if any)

B. The damage excess (if not already paid)

C. If there is damage or third-party loss as a result of an accident or the campervan

is stolen

Any costs we incur, include the following:

A. Refuelling costs

B. Extra cleaning costs under clause 6.1, 6.2, and 6.3.

C. Costs incurred in reinstating the campervan to the same condition it was in at

the start of the rental, fair wear and tear excluded.

D. For all damage arising from a major breach of the rental contract.

E. For all overhead damage.

F. For all underbody damage.

G. For any damage caused by the immersion of the campervan in water.

H. Any amount payable under the rental contract is subject to subsequent

verification and adjustment and details of any adjustments will be provided to

you as soon as practicable.

I. Amounts owing to Camperman after the end of the rental pursuant to

clause 9.4 accrue interest at the rate of 10% per annum commencing 14 days

after the end of the rental.

11.3 PAYMENT IN AUSTRALIA

All payments are to be paid in Australian dollars ($) only. Personal traveller’s cheques

will be accepted but foreign currency is not acceptable.

11.4 EXCHANGE RATE/CURRENCY FLUCTUATION

All credit card transactions are conducted in Australian dollars (AUD$). Due to

exchange rate fluctuations, there could be variation in the amount initially debited

against your credit card and the amount refunded when the campervan is returned. We

have no liability for these variations, up or down, as they are entirely out of our control.

11.5 CREDIT CARD AUTHORITY

If any amount is due to us, including the damage excess payable under clause 14.4 and

14.5 or remains unpaid you authorise Camperman to debit the provided credit card with

that amount within a reasonable time after the end of the rental.

The credit card, you supply Camperman must be your own card only. If you provide

Camperman with another person’s card, they must be present at pick-up to sign the

authorisation form.

11.6 INTEREST ON OUTSTANDING AMOUNTS

Amounts owing to Camperman pursuant to clause 6 accrue interest at the rate of 10%

per annum commencing 14 days after the end of the rental.

12.1 WRITING AND CALCULATION ERRORS ON RENTAL

AGREEMENT

The charges as set out herein are not final. Should a written and/or a calculation error

occur, the hirer authorises Camperman to charge their credit card for any shortage, or

in case of overpayment, receive payment from.

12.2 CANCELLATION FEES

󱛻󱛼󱛽 *IMPORTANT NOTICE*

The following cancellation fees are payable:

A. If cancelled 30 days or more prior to the pick-up date: a fee of $200 (deposits

up to $200 are non-refundable).

B. If cancelled within 7-29 days of the pick-up date: 50% of the full rental charges.

C. If cancelled 1-6 days prior to the pick-up date: 75% of the full rental charges.

D. If cancelled on the day of pick-up or if you fail to notify Camperman of your

intended cancellation prior to the start of the rental and fail to pick up the

campervan: no refund is payable, and the full rental charges will be charged.

12.3 CANCELLATION ACKNOWLEDGEMENT REQUIRED.

A cancellation is not effective until acknowledged and confirmed by a Camperman

Australia representative.

12.4 DEFAULT IN PAYMENT

If you default in the payment of any money owed to Camperman under the rental

contract, you authorise Camperman to provide information of that default to a credit

reporting body and to obtain an up-to-date consumer credit report on you. Personal

information may be used and disclosed by the credit reporting body in accordance with

the privacy act to create or maintain a credit information file containing information

about you, including defaults in excess of 60 days and the debt owed to us.

12.5 AGENT COMMISSION FORFEITED.

No commission is payable to our booking agents if a customer cancels their booking.

13.1 WHAT IS REQUIRED FOR COLLECTING THE CAMPERVAN.

YOUR OBLIGATIONS

󱛻󱛼󱛽 *IMPORTANT NOTICE*

You must:

A. Present your driver's licence and that of any additional drivers or permit copies

of the drivers' licences to be made and copied by us.

B. Pay the anticipated rental charges as well as the security bond of $500.

13.2 SECURITY BOND

For security and insurance purposes:

A. The bond must be paid by a physical credit or debit card on the day of pickup.

B. The card holder must be present and able to sign for the bond on the day of

pickup.

The security bond will be retained by Camperman as a security for the performance of

any of your obligations and liabilities under the rental contract, including accidents,

damage, cleaning fee, theft of the campervan or third-party loss occurring during the

rental period. If you have multiple accidents during the hire, then a new security

deposit/bond will be charged after each accident.

For security purposes, only a credit card or debit card with credit functions can be used

to provide a security deposit. The credit card holder is jointly and severally liable for all

damage to the rental vehicle.

The bond is fully refundable to you provided that:

A. All amounts due to Camperman under the rental contract have been paid,

including any added charges and refuelling costs.

B. The campervan has been returned to the correct rental station at the date and

time set on the rental agreement.

C. There is no damage or third-party loss

D. The equipment supplied is clean and in the same condition it was in at the start

of rental, subject to reasonable wear and tear:

a. The fire extinguisher listed in clause 15.1 and 15.2 is unused.

b. The exterior, interior and underbody of the campervan is clean and

undamaged.

c. The campervan has the correct amount of fuel.

d. There has not been a major breach of the rental contract.

13.3 BOND RETURN

The security deposit is fully refundable when the vehicle is returned to the correct

location in a clean and undamaged condition. The security deposit will be returned to

your credit card within two weeks after the completion of your rental.

However, if the terms of the rental contract are breached and the security deposit is

insufficient to cover the damage then the hirer will be liable for any extra cost. If the

vehicle is returned with any damage, or has been involved in an accident, whether the

fault of the hirer or not, the security bond will be retained by Camperman until the full

cost of the damage is determined, or the claim has been settled by the third party’s

insurance company.

The security bond will then be returned to the hirer in full if it is determined that there is

no liability to the third party under Australian motor vehicle laws and/or with Australian

litigation. Please note that third party claims can take months or even years to resolve.

Camperman cannot force the destiny of these claims, it is up to our insurance company

and the third party, be they insured or not.

13.4 TRAFFIC INFRINGEMENTS

󱛻󱛼󱛽 *IMPORTANT NOTICE*

You and any authorised driver must pay all speeding, traffic fines and infringements as

well as any fines or charges imposed for parking or using the campervan or release of

the campervan if a regulatory authority has seized it.

Once we receive an infringement notice, a $150 infringement administration fee is

charged to the card on file before an email regarding the details is sent to the provided

email address. The Department of Transport then mails the infringement notice to the

address that was provided on the booking. If you provide an address that is not a

residential house or is not accessible by yourself, we do not accept responsibility, and

are unable to change where the infringement has been posted.

13.5 WHAT IS MANDATORY WHEN TRAVELING?

MANDATORY WHEN TRAVELING

󱛻󱛼󱛽 *IMPORTANT NOTICE*

You must comply with all mandatory:

A. Seat belt laws and fines may be imposed by the police on any driver or

passenger who does not have a seat belt properly adjusted and fastened.

B. Child restraint laws ensure that all children under the age of seven years have

been restraint and have been fitted correctly according to the weight and age of

the child and the restraint is properly adjusted and fastened.

You and any authorised driver must take reasonable care of the campervan by:

A. Preventing it from being damaged

B. Making sure that it is protected from the weather.

C. Maintaining the engine, brake oils, coolant level and tyre pressures

D. Using the correct fuel type – Unleaded 91. Never use E10 or you will be charged if

damage occurs.

E. Making sure it is not overloaded.

You and any authorised driver must make sure that the campervan is locked when not

in use or unattended and the keys or remote-control device must be kept in your

possession, or that of any authorised driver, at all times and are never left in the ignition

when the campervan is unattended.

14.1 ON A DAILY BASIS

You and any authorised driver must check the follow everyday:

A. All fluid levels e.g., oil, coolant, and windscreen wiper fluid.

B. Water in the radiator

C. All tyres (visually) for wear and correct inflation

D. The indicators, brake lights, head lights and taillights for correct operation.

E. Tyre pressure – must be at 55 psi.

F. Wash the campervan – vehicle must be maintained daily and wash at least once

a week.

14.2 MAINTENANCE AND RESPONSIBILITY

It is the hirer’s responsibility to check and maintain all fluid and fuel levels and to

immediately rectify and/or report to head office if heavy usage of oil or coolant is

occurring or any defect of which the hirer becomes aware. It is the hirer’s duty to check

the fluid levels every day to ensure fluid levels are correct. Please check fluid levels

while the motor is cold early in the mornings. The hirer will be held fully responsible for

any damage caused for not maintaining fluid levels.

14.3 YOU MUST INFORM CAMPERMAN IMMEDIATELY

If any of the below happen during your hire, you must immediately call the head office

on 1800 216 223 and inform us.

A. A warning light or fault message appears on the dash.

B. You see or become aware of low engine, brake oils, or engine coolant levels.

C. The campervan develops any fault during the rental period.

D. Anything is missing and/or not working correctly.

E. Any damage has been caused to the van, single vehicle damage or collision with

another vehicle.

If you fail to notify Camperman and continue to use the campervan you will be

responsible for any damage or third-party loss and you will be fully liable if a break

down occurs due to failure to report.

You must not let anyone else repair or work on the campervan, tow, or salvage it

without prior written authority to do so from Camperman.

You must not leave the campervan unattended following an accident and before the

arrival of a tow or salvage operator.

14.4 CTP INSURANCE AND DAMAGE COVER

What is CTP insurance?

Compulsory third-party insurance. All campervans have (CTP) insurance cover. CTP is

mandatory in all states and territories and provides compensation for bodily injuries

caused by vehicles.

CTP does not provide cover for any damage to the campervan.

14.5 DAMAGE COVER AND THE DAMAGE EXCESS

Standard damage cover is included in the rental charges. Subject to these terms and

conditions, we will indemnify you and any authorised driver for theft of the campervan,

any damage (excluding tyre and windscreen damage) or third-party loss but

you must pay up to the damage excess of $500 shown on the rental agreement for each

accident or theft claim unless:

A. We agree you were not at fault.

B. The other party was insured, and their insurance company accepts liability.

The damage excess payable under clause 16.2 will be charged to your credit card:

A. For single vehicle accidents

B. If the campervan has been stolen, after we have made reasonable enquiries and,

in our opinion, it is unlikely the campervan will be recovered.

C. For accidents in which there is also third-party loss, after:

D. A reasonable estimate of the third-party loss has been made.

E. A repairer's estimate or tax invoice verifying the amount charged for damage has

been obtained; and

F. All documents verifying the third-party loss and damage have been sent to you.

14.6 CLAIMS ADMINISTRATION FEE

All accident, attempted theft and theft claims will incur a claims administration fee in

addition to the damage excess liability. This fee is to compensate Camperman for the

labour and associated costs with processing your claim.

14.7 GENERAL EXCLUSIONS

What is not covered:

(a) There is no damage cover, you and any authorised driver are liable for

(b) Damage or third-party loss arising from:

(d) The use of the campervan by any driver who is not an authorised driver or who is

less than 18 or more than 85 years of age.

(e) A single vehicle accident

(f) Overhead damage

(g) Underbody damage

(h) Damage caused by immersion of the campervan in water.

There is also no damage cover for:

The full cost of replacing or repairing any accessories supplied by Camperman

including, but not limited to, lost or broken keys, keyless start, and lost or broken

remote-control devices.

Camperman assumes no liability for valuables left in or stolen from the vehicle or for

loss or damage to property belonging to or in the custody of:

(a) Any relative, friend or associate of yours ordinarily residing with you or with

whom you ordinarily reside.

(b) Any relative, friend or associate of an authorised driver

Please note: insurance on personal property is the hirer’s responsibility.

*we strongly recommend that you take out a travel insurance policy*

14.8 TYRE AND WINDSCREEN DAMAGE EXCLUSION

This is an additional package available for purchase. A $100 once off fee applies prior to

or on pickup of the vehicle and covers the renter for any accidental damage to the

windscreen and tyres. Please note only the front windscreen and the vehicles tyres are

covered, everything else is excluded from damage cover.

Please take care of the campervans tyres as you are responsible for all tyre and

windscreen damage not caused by reasonable wear and tear, up to $500 if you do not

have tyre and windscreen cover.

The average cost to repair a windscreen chip is $150.00, and the average cost to fit a

new windscreen is $480. The average cost for tyre replacement is $230.00. This

information can vary depending on where in Australia you are located and has been

provided as an example for your reference. We recommend taking out the tyre and

windscreen cover.

15.1 LPG GAS BOTTLE AND FIRE EXTINGUISHER

At the start of rental, we will supply:

• One LPG gas bottle

• One 2kg fire extinguisher

The LPG gas bottle is not supplied full on pick-up. A refill can be purchased from

Camperman for $25.00 from the following Camperman depots – Cairns, Sydney, and

Melbourne. The LPG gas bottle may be returned empty at the end of the rental.

The LPG gas bottle must not be used in conjunction with any appliances (lamps, BBQs

etc.) Not provided by us. You are responsible for any damage to Camperman property,

including to the campervan, caused by incorrect usage of the LPG gas bottle and gas

fittings.

15.2 FIRE EXTINGUISHER

At the end of rental, you will be charged the replacement cost, plus an administrative

fee, if the fire extinguisher has been used in a non-emergency situation. If the

extinguisher was used in an emergency, you will not be charged.

15.3 BREAKDOWN

Twenty-four-hour roadside assistance by major roadside assist organisations is

provided free of charge for breakdowns (but not for accidents) and whilst we provide

you with a campervan of acceptable quality and in good working order breakdowns do

occur.

Please note that hirers will be liable for fees in the event of human error – for example:

A. Lost/Locked keys in the vehicle

B. Flat battery

C. Tyre changes

D. Non-mechanical issues

E. Use outside of contracted area of use, or damage caused by negligence.

If the campervan breaks down during the rental period, you are legally required

to contact Camperman on the free helpline 1800 216 223 immediately.

You are not to leave the vehicle unless approved by Camperman, you are liable for the

vehicle and must not abandon it regardless of if the vehicle was to breakdown and/or

you were involved in an accident. You must contact Camperman and follow our

instructions.

Subject to the Australian consumer law, in cases where the breakdown is our

responsibility, our liability is limited to refunding the downtime that the campervan is in

a repair shop and the time lost through not being able to drive the campervan.

No alternative accommodation or food items will be paid for during such down time.

However, you may choose between Camperman refunding for the lost time or paying

for accommodation with a maximum of $80 per night.

If you experience any issues during your hire, the issues must be reported to

Camperman Australia as soon as possible and within 24 hours to give Camperman

Australia the opportunity to rectify the problem during the rental period. Failure to notify

Camperman Australia will compromise any claims for compensation. We do not accept

liability for any claims submitted after this period.

If Camperman is either not contacted or the hirer does not allow Camperman the

opportunity to rectify the problem during the rental period, the hirer agrees that the

problem is of such a minor nature that the hirer makes no claim for loss of time in

respect of the rental period.

15.4 REFUND FOR LOST TIME

Any refund for on-road problems will be made at the end of the rental only. Down time

will be calculated in hours, not days, the repair time will be calculated, and the

downtime will be offered via email and credited to the credit card on file once the

compensation document has been returned completed.

Complaints are discussed via email only and at the end of the rental.

If you wish to make a complaint, please send an email through to the head office within

five business days of returning the vehicle. Please provide in writing exact details of the

issues experienced along with any relevant evidence. The email will be discussed

between management and the complaints team to provide a response to you within ten

business days of receiving your complaint. There will be no additional offers of

compensation for any delays in email replies.

Refunds of any kind and/or compensation offers can only be processed once we have

received the signed refund document back completed.

15.5 REPAIRS

Camperman’s vehicles are always fully maintained and serviced. However, we

recognise that occasional breakdowns and small problems will occur. Camperman

Australia has a 27/7 agreement on breakdown with all the major roadside service

organisations. Should serious problems be encountered, the hirer must inform

Camperman at the first possible opportunity and follow Camperman’s instructions.

There is a free call helpline specifically for any problems – 1800 216 223.

Malfunction of radio/cassette players, DVD, GPS, stoves, air-conditioning units,

refrigerator, water pumps are not considered a mechanical breakdown as the vehicle is

still able to continue driving during your holiday. No alternative accommodation or food

items will be paid for during the duration of these malfunctions. If one of these items

does not function as it should, please contact Camperman immediately and we will

organise for it to be inspected at one of our authorized regional depots and/or a repair

shop where you are located/travelling to.

15.6 MINOR REPAIRS

Minor repairs to mechanical items and oil consumption up to $50 will be reimbursed

but you must keep and provide Camperman with the original tax invoices and receipts.

Any entitlement to reimbursement is subject to there being no major breach of the

rental contract.

You must inform Camperman before purchasing anything mechanical as we must note

the file and advised if a follow inspection is required.

Please note: it can often be difficult to carry out repairs during weekends and holiday

periods and/or in remote areas due to limited opening times and/or spare parts and

Camperman will not provide refunds due to delays in obtaining parts for repairs.

15.7 ROADSIDE ASSISTANCE

Should you request roadside assistance, and it is detected that the cause was due to

user error or damage through your own fault, you will be responsible for the $110

callout fee incurred by the roadside assistance, and any resulting repairs. If the fault

with the vehicle is due to mechanical problems, or an issue not caused there will be no

charge.

15.8 OVERHEATING

In the event of the campervan motor overheating and being driven continually until it

can no longer function, or any damage to the campervan caused recklessly by you or an

authorised driver, we have the right to terminate the rental contract immediately and to

finalise and cancel further use of the campervan at your expense, including all towing,

transport, and repairs.

16.1 NO RESPONSIBILITY

Subject to the Australian consumer law, we are not responsible for:

A. Replacing or compensating for spoiled food caused by a fridge malfunction or

meals purchased due to the lack of food storage.

B. Damage to your property caused by water leaks.

C. Pre-organised tours you have missed due to campervan repairs or breakdowns,

and we will not reimburse any non-refundable deposits or other associated

costs incurred by you as a result.

D. Fuel expenses that occur as a result of repairs or any other additional fuel

expenses.

E. Flights you have booked or missed.

F. Holiday plans that are disrupted

G. Loss of enjoyment

H. Addition camp sites you have booked due to battery/power issues.

I. Booked accommodation you are unable to travel to

J. Loss or inconvenience caused by natural disasters such as floods, cyclones,

hailstorms, earthquakes, bushfires, or pandemics.

K. Consequential or economic loss

We are also not responsible for:

A. Damage caused by refuelling the vehicle with the incorrect fuel.

B. Tyre changing

C. Left the vehicle unlocked or left the keys inside the vehicle.

D. Driven the vehicle without a drive belt.

E. Driven the vehicle in a dangerous or negligent manner.

F. Terms or conditions being broken by the hirer.

G. Any road rules broken by the hirer.

H. Lost or damaged keys or remote-control device.

I. Keys or remote-control device locked in the campervan.

*extra charges will apply if any of these services are provided at your request*

Failure to allow Camperman to rectify any on road issues including breakdowns,

leaking vans, faulty/broken parts on the van will result in no refunds. This will make

Camperman not liable for refunding the hirer.

A breach of any part of this clause 16.1 is a major breach of the rental contract. See

clause 17.1 for further details.

16.2 ACCIDENT REPORTING

ACCIDENT REPORTING

󱛻󱛼󱛽 *IMPORTANT NOTICE*

If you or an authorised driver have an accident or if the campervan is stolen, you legally

must report the accident or theft to Camperman within 24 hours of it occurring and fully

complete an accident/theft report form or Camperman Australian may terminate your

rental contract and you will be liable for the full damage charges as you have broken

your rental agreement.

You or the authorised driver must also report the theft or accident to the police, if the

campervan is stolen or if you or an authorised driver of the campervan have an accident

where:

A. A person is injured.

B. The other party has failed to stop or leaves the scene of the accident without

exchanging details.

C. The other party appears to be under the influence of drugs or alcohol.

If You Or An Authorised Driver Has An Accident You And The Authorised

Driver Must:

A. Exchange names, addresses, contact details and email addresses with the other

driver.

B. Take the registration numbers of all vehicles involved.

C. Take as many photos as is reasonable showing:

a. The position of the vehicles before they are moved for towing or salvage.

b. The damage to the campervan

c. The damage to any third-party vehicle or property

d. The general area where the accident occurred, including any road or

traffic signs.

Forward all third-party correspondence or court documents to Camperman within 7

days of receipt.

Co-operate with Camperman in the prosecution of any legal proceedings that we may

institute or defence of any legal proceedings which may be instituted against you or

Camperman as a result of an accident, including attending:

A. Our lawyer’s office

B. Any court hearing

You must not:

A. Make any admission of fault.

B. Promise to pay the other party's claim, or

C. Release the other party from any liability.

16.3 ACCIDENT CLASSIFICATION

In these terms and conditions, accident means an unintended and

unforeseen incident, including:

A. A collision between the campervan and another vehicle or object, including

animals and roadside infrastructure.

B. Rollovers

C. A weather event, including hail damage.

D. That results in damage or third-party loss.

Authorised driver means any driver of the campervan who is approved by Camperman

and who is recorded on the rental agreement prior to the start of the rental.

Campervan means the campervan described in the rental agreement and includes its

parts, components, and accessories, including the GPS unit.

Damage means:

A. Any loss or damage to the campervan including its parts, components, and

accessories, including the GPS unit, which is not fair wear and tear.

B. Towing and salvage costs

C. Assessing fees

D. Claims administration fee

E. Loss of use

Any damage to the windscreen, headlights, lights, or tyres that makes the campervan

unroadworthy is not fair wear and tear.

Damage excess means the amount, including GST, up to which you must pay

Camperman in the event of an accident or attempted theft that causes damage, third

party loss or the campervan has been stolen and not recovered.

End of the rental means the date and time shown in the rental agreement or the date

and time the campervan is returned to us, whichever is the later.

GPS tracking device means a GPS or other device that is fitted to the campervan that

has electronic tracking capabilities to determine its location and other data including

speed and fuel levels.

Loss of use means our loss calculated on a daily basis at the daily rate shown in the

rental agreement because the campervan is being repaired or replaced if it is written off

as a result of an accident or it has been stolen. If the vehicle is written-off, we are not

required to give yourself a replacement vehicle and/or can terminate the contract.

16.4 WHAT IS A SINGLE VEHICLE ACCIDENT

Single vehicle accident means an accident where damage is caused to the campervan

and you are the only vehicle involved, or when the accident is with another vehicle, but

you are unable to provide Camperman with the other driver’s details.

16.5 EXAMPLES OF SINGLE VEHICLE ACCIDENTS INCLUDE:

A. Collisions with trees, guideposts, or other roadside infrastructure, whether

intentionally or not.

B. Collisions with animals.

C. Rollovers or overturning the campervan.

D. Any other damage done to the campervan for any reason when no other vehicle

is directly involved.

A single vehicle accident carries an additional $250.00 security bond that will be

charged against the credit card on file at the time of the accident.

Camperman Australia has authorisation to charge the provided card on file as soon as

we are made aware of damage that has occurred to the van.

Start of the rental means the date and time that the rental commences as shown in the

rental agreement.

Third party loss means loss or damage to third party property, including other motor

vehicles and any claim for third party loss of income.

Underbody damage means any damage to the campervan caused by or resulting from

contact between the underside of the campervan and any part of the roadway or any

object or obstruction, including kerbs, gutters, speed or road humps, barriers or wheel

stops and does not arise as a result of an impact with another vehicle.

Unsealed road means a road, other than a road that is undergoing temporary

roadworks, which has been formed and constructed but is not sealed with a hard

material such as tar, bitumen, or concrete.

17.1 WHAT IS CLASSED AS A MAJOR BREACH

In any of the following clauses:

A. 2 (all parts); 4.7, 10.5, 14.3, 16.2, and any other clauses that refer to damage,

theft of the campervan or third party loss;

B. Any parts or clauses that refer to the prevention of Camperman from properly

investigating a claim arising from an accident or theft or from prosecuting or

defending any accident or theft claim.

Off Road Means:

Any area that is neither a sealed or an unsealed road and includes but is not limited to

unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches,

streams, dams, rivers, flood waters, sand, deserts, rocks, fields, and paddocks.

Overhead Damage Means:

Damage at or above the level from the top of the front windscreen of the campervan

Third party loss caused by:

A. Contact between the part of the campervan that is at or above the level of the

top of the front windscreen with objects overhanging or obstructing its path.

B. Objects being placed on the roof of the campervan.

C. You or any person standing or sitting on the roof of the campervan.

Any damage caused to the overhead or underbody of the vehicle is not included in the

insurance, the damage will need to be inspected and the hirer will be liable for the full

repair charges.

17.2 CONSEQUENCES OF A MAJOR BREACH OF THE RENTAL

CONTRACT

If you or any authorised driver:

A. Commit a major breach of the rental contract in a way that causes damage, theft

of the campervan or third-party loss.

B. Drive the campervan in a reckless manner so that a substantial breach of road

safety legislation, has occurred.

You And Any Authorised Driver:

(a) Have no damage cover in the campervan

(b) Are liable for all damage, theft of the campervan and third-party loss

consequence.

(d) Acting reasonably, we may terminate the rental contract and take immediate

possession of the campervan if a breach of any part of clause 16.2 has occurred.

17.3 ROAD RESTRICTIONS

Camperman’s vehicles are not allowed to travel on unsealed (dirt, gravel, or sand)

roads, or beaches. Travel on any unsealed road voids all damage protection cover. The

hirer will be liable for all damage caused by travelling on unsealed roads. The full cost of

the damage to all parties concerned may be deducted from the hirer. If in the opinion of

Camperman a vehicle is found to have travelled on unsealed (dirt, gravel, or sand) road

the bond/deposit will be retained until the vehicle is fully inspected and checked for

damage. If no damage has occurred the bond will be returned to the hirer, less the cost

of inspection.

17.4 PRIVACY

We are committed to respecting privacy and will not collect, use, or disclose your

personal information where doing so would be contrary to law.

When we collect your personal information, we will do so only for the purpose of

providing rental services to you. If you choose not to provide this information to us, we

may not be able to provide those rental services to you.

We take reasonable steps to make sure your personal information is accurate, up to

date and complete and that it is protected from misuse, loss or unauthorised access,

modification, or disclosure.

We may fit a GPS tracking device to the campervan to enable Camperman to track the

campervan when it is out of our possession. When you sign the rental agreement, you

are authorising Camperman to use the GPS tracking device to track the campervan until

it is returned to us.

You must not tamper with the GPS tracking device or remove it from the campervan.

18.1 RELOCATIONS

Relocations are subject to change or cancel without notice at any point, we will notify

you as soon as possible but we do not take responsibility or fault.

Minimum age for relocation drivers is 18 years of age.

All relocation vehicles are not supplied professionally cleaned, only packed with fresh

linen and cooking equipment as per the condition below.

A $2000 pre-authorisation will be held for all relocations as a security bond. The

security bond will be charged at the time of collection. Payment of the security bond

can only be paid using a physical card and by the card holder. This is held by the card

issuer (not Camperman)

An administration charge of $70.00 will be charged on all relocations and an additional

$55.00 fee if you wish to include linen for the relocation, you are welcome to use the

kitchen equipment provided free of charge.

Linen is packed per person and is inclusive of:

A. X1 Pillow

B. X1 Pillowcase

C. X1 Sheet

D. X1 Sleeping bag or blanket (not optional)

E. X1 Towel

If the campervan is returned dirty you will be charged the cleaning fee, up to $225 ($150

inside & $75 outside).

You are welcome to use the kitchen equipment supplied but there is an additional $55

fee for the linen provided. If the linen packs are used with-out paying the fee, you will be

charged upon return.

If free fuel is included in the relocation (confirm with Camperman Australia) receipts

must be presented at the drop-off location and/or emailed to Camperman and will be

added to your file to be refunded with-in two weeks.

Should the vehicle breakdown during the relocation, Camperman can terminate the

contract from that point on and we are not obliged to make further arrangements for

yourself.

A cancellation fee of $100 applies to all cancellations of relocations.

Compensation of any kind will not be paid on relocations under any circumstances.

19.1 DEFINITIONS

We, us, our, means Camperman Australia group Pty ltd, ABN 26 108 103 206.

You, your or any similar terms, means the person, whether it is an individual, a firm or

company or government agency that rents the campervan from Camperman and whose

name is shown in the rental agreement.

Rental charges mean the charges payable for renting the campervan from Camperman

together with GST and any other taxes or levies which are all fully set out in the rental

agreement.

Rental station means the location from which the campervan has been hired from, as

shown on the rental agreement.

Rental period means the period commencing at the time shown in the rental agreement

and concluding at the end of the rental.

Security bond means the amount of $500 we collect from you at the start of the rental

as security for the rental charges and other fees and charges incurred during your

rental.

19.2 INTERPRETATION

In these terms and conditions, unless the context otherwise requires:

(a) Headings are for convenience only and do not form part of the terms and

conditions or affect their interpretation.

(b) Where you comprise two or more persons each is bound jointly and severally.