INTRODUCTION
Your rental contract with Camperman Australia for the Hire of a campervan consists of the
following three components:
A. Rental Agreement Form
The signed document outlining your personal details, rental period, and payment
arrangements.
B. Rental Terms and Condions Agreement
This document, which sets out the full terms and condions under which the vehicle is
hired, including your rights and responsibilies as the Hirer.
C. Vehicle Condion Report
A signed report completed at the start of your hire that records the condion of the
vehicle. This is used to assess any changes to the vehicle’s condion upon return.
These documents together constute a legally binding agreement between Camperman
Australia and the Hirer. By signing the Terms and Condions Agreement, Rental Agreement Form
or taking possession of the vehicle, the Hirer acknowledges acceptance of all terms and
condions outlined herein.
JURISDICTION & GOVERNING LAW
Your rental contract is governed by the laws of the state or territory in which the rental staon is
located and from which you have hired the campervan. By entering into this agreement, you
agree that the courts of that state or territory have non-exclusive jurisdicon to resolve any
disputes that may arise between you and Camperman Australia
.
CONTRACTUAL RIGHTS
By signing the Rental Agreement, the Hirer acknowledges and agrees that this is an Australian
contract, governed by the laws of the state or territory in which the agreement is entered into.
The Hirer agrees to be bound by the relevant laws of that jurisdicon.
This contract overrides any other agreement or contractual terms presented or entered in any
other country.
Any amendments to this agreement must be made in wring and signed by both the Hirer and
an authorised representave of Camperman Australia.
Camperman makes no express or implied warranes beyond those outlined in this agreement,
except where required by law.
TERMS
&
CONDITIONS
UPDATED MAY 2026
FORCE MAJEURE
Camperman Australia will not be held liable for any failure or delay in fulfilling its obligaons
under this agreement where such failure or delay is caused by circumstances beyond its
reasonable control (“Force Majeure Events”).
These may include but are not limited to:
- Natural Disaster (flood, bushfire, earthquake, etc.)
- War, terrorism, riots, civil unrest
- Epidemics, pandemics
- Government acons (lockdowns, travel bans/restricon)
- Strikes, labour shortages
- Supply chain disrupons
- Ulity/service outages
If a Force Majeure Event occurs, Camperman Australia will notify the Hirer as soon as reasonably
practicable. During the duration of the Force Majeure Event, Camperman’s obligations under
this agreement will be suspended.
To the extent permitted by law, Camperman Australia is not obligated to offer a refund or
compensation for cancellations or changes resulting from a Force Majeure Event. However,
Camperman may, at its sole discretion, offer a credit or alternative arrangements where
possible.
AUSTRALIAN CONSUMER LAW
You have rights under the Australian Consumer Law (ACL), including consumer guarantees that
cannot be excluded, restricted, or modified by this agreement.
Nothing in this clause, or in any other part of the rental contract, limits or alters any of your
rights or remedies under the ACL or any other applicable federal, state, or territory legislaon.
ELECTRONIC SIGNATURES
Camperman Australia accepts electronic signatures as a valid and legally binding form of
agreement to the rental contract, including the Terms & Condions and Rental Agreement.
By signing electronically (including via online form, touchscreen, email, or digital document), you
confirm that:
• The signature is your own,
• You understand and agree to be legally bound by all terms outlined in the rental
contract.
• You consent to the use of electronic communicaons and signatures in place of physical
documents.
Electronic signatures are treated with the same legal status as handwrien signatures under
Australian law (per the Electronic Transacons Act 1999).
If someone else signs on your behalf, you remain fully responsible for ensuring they are
authorised to do so. Camperman may request further verificaon of identy in the event of a
dispute.
ELIGIBILITY & DRIVER-RELATED HEADINGS
AUTHORISED DRIVERS
A breach of any part of this clause constutes a major breach of your rental contract.
Only the Main Hirer and those individuals listed as authorised drivers on the Rental Agreement
are permied to drive the campervan. Allowing any person who is not an authorised driver to
operate the vehicle is a serious violaon of the agreement.
Such a breach will result in the loss of all entlement to damage cover indemnity under all
clauses.
How to Become an Authorised Driver?
To be recognised as an authorised driver, the following steps must be completed:
• You must be listed and sign the Rental Agreement online,
• You must provide a copy of your driver’s licence and passport,
• You must also sign the agreement and acknowledgement in person at a Camperman
depot.
If you are unable to aend in person on the day of collecon, please nofy the depot in
advance. Alternave arrangements can be made to have the agreement signed at another
Camperman locaon.
AGE LIMITS
Camperman Australia enforces both minimum and maximum age limits for all hirers and
authorised drivers.
To be eligible, you and any authorised driver must:
• Must be at least 18 years of age, and
• Must not be over 85 years of age, and
• Must have a minimum of 12 months of driving experience.
It is the responsibility of the hirer and any authorised driver to inform Camperman Australia if
they do not meet the minimum 12 months of driving experience. Camperman Australia accepts
no responsibility for any consequences if this requirement is not met.
Any exceptions to these conditions must be pre-approved by a Camperman Australia
representative prior to the commencement of the rental. Such approval must be documented
in writing and noted on the Rental Agreement. Camperman Australia reserves the right to
refuse the rental if the conditions are not met or approved.
LICENCE REQUIREMENTS
To drive a Camperman Australia campervan, the main hirer and any authorised drivers must
meet the following licence requirements:
A. Hold a valid driver's licence issued by an Australian state or territory, or
B. Hold a valid internaonal driving permit, or
C. Provide an official English translaon of their licence if it is not issued in English, and
D. Not be subject to any restricons or condions that would legally prevent them from
operang the vehicle.
All licence documentaon must be presented before or at the me of vehicle collecon.
Addional drivers must be listed and have signed the Rental Agreement prior to operang the
campervan.
Drivers are required to disclose any licence restrictions, suspensions, medical conditions
affecting their ability to drive, or other relevant driving conditions to Camperman Australia prior
to vehicle pick-up.
RESTRICITONS:
Learner’s permit and probaonary licence holders are strictly prohibited from driving any
Camperman vehicle.
Provisional drivers are accepted but must:
• Clearly display the appropriate provisional plates (P-plates), and
• Comply with all road rules and licence condions applicable to their licence category.
The campervan must not be driven if:
• Your driver’s licence is currently cancelled or suspended due to the accumulation of
demerit points, Or
• Your driver’s licence has been cancelled or suspended within the three (3) years
immediately preceding the start date of the rental agreement. (must legally inform us)
Driving the campervan under these conditions is strictly prohibited and constitutes a serious
breach of the rental contract.
FALSE INFORMATION
You and any authorised drivers must not provide false, incorrect, or misleading information
when entering into the rental agreement. This includes, but is not limited to, details such as
your name, age, address, or driver’s licence information.
Any use of the campervan by a person who has provided false or misleading information is
strictly prohibited and may result in immediate termination of the rental contract and loss of all
damage cover entitlements.
BOOKING, PAYMENTS & CHARGES
RESERVATIONS
Reservaons can be made 7 days a week, including public holidays, between 8:00 AM and 8:00
PM or online anyme.
You may submit a booking request via the Camperman Australia website. Camperman will
review availability and either accept or decline the request.
A booking is not confirmed unl Camperman has:
• Received a 20% deposit, and
• Sent you a wrien confirmaon via email.
If you submit a booking request and Camperman confirms availability, but you later decide not
to proceed, standard cancellaon fees will sll apply—even if the cancellaon is made on the
same day the booking is confirmed.
RENTAL PERIOD AND DAILY CHARGES
Rental charges are calculated on a per calendar day basis, not by 24-hour periods. The day the
campervan is collected is counted as the first rental day, and the day it is returned is counted as
the final rental day.
This applies regardless of the me of day the vehicle is picked up or dropped off and is based on
the operang hours of the depot, not the exact me of collecon or return.
MINIMUM RENTAL PERIOD
1. The minimum rental period is 5 days.
2. Rentals of 10 days or more are eligible for a fixed daily rental rate.
Short gap bookings may become available at various depots throughout the year depending on
the season. These are offered at the sole discreon of Camperman Australia and are subject to
availability.
Rates and rental condions published on the Camperman Australia website and/or in any
associated documentaon are subject to change without prior noce.
However, once a booking is confirmed by Camperman Australia, rates and condions
applicable to that booking will not be altered, except in cases where changes are required by
legislaon.
All prices are quoted and payable in Australian dollars (AUD). Any refunds, where applicable,
will also be issued in Australian dollars.
Camperman Australia accepts no responsibility for any gains or losses resulng from exchange
rate fluctuaons.
Camperman Australia accepts most major credit and debit cards.
RENTAL PERIOD EXTENSIONS
If you wish to extend your booking while on the road, you must contact our reservaons team,
who will advise if an extension is possible and inform you of any associated costs.
To secure an extension, payment for the addional days (calculated at the current daily rate)
must be made by credit card over the phone at the me of the request.
Please note that any extension is not approved unl Camperman has confirmed the change in
wring and your rental agreement has been updated.
Extensions are subject to availability, future demand, and are granted at the sole discreon of
Camperman staff.
PAYMENTS & SECURITY BOND
A 20% deposit is required to confirm you’re booking. The remaining balance and security bond
are due on the day of vehicle collecon.
If you wish to pay the balance prior to collecon, please contact Camperman Australia to
arrange a bank transfer.
We recommend arranging this in advance, parcularly for internaonal
transfers, as the campervan cannot be released unl full cleared payment has been received.
Payment Methods: We accept most major credit and debit cards. Surcharges may apply to some
card types.
Security Bond: A $500 security bond is required for all rentals. This amount will be charged to
the main hirer’s credit or debit card at the me of vehicle collecon. The main hirer must be
present upon pickup to sign for the card.
The bond is held to cover any potenal costs including, but not limited to:
• New or unreported damage to the vehicle or equipment
• Excessive cleaning or sanitaon fees
• Refuelling costs
• Unpaid parking fines, or traffic infringements
• Any other charges incurred under the Rental Agreement
Provided the vehicle is returned in the same condion as at collecon, and no addional charges
apply, the bond will be refunded to the original payment method within 5–10 business days
following the vehicle return.
Where a cash bond is accepted, the refund will be processed via card or electronic bank transfer
at Camperman Australia’s discreon.
If any deducons are required, you will be nofied via email.
BOND RETURN
The security deposit is fully refundable when the campervan is returned to the correct locaon
in a clean and undamaged condion. The security deposit will be refunded to your credit card
within 5 to 10 business days following the compleon of your rental.
However, if any terms of the rental contract are breached and the security deposit is insufficient
to cover the costs of damage, you (the hirer) will remain liable for any addional charges.
If the campervan is returned with damage or has been involved in an accident—regardless of
fault—the security bond will be retained by Camperman Australia unl the full cost of repairs is
determined, or unl any third-party insurance claims are seled.
The security deposit will be refunded in full if it is determined that there is no liability to any
third party under Australian motor vehicle laws and/or ligaon.
Please note that third-party claims can take several months or even years to resolve, and
Camperman Australia cannot influence the outcome of these claims, which is the responsibility
of the insurance company and the involved pares.
CONDITIONS FOR BOND REFUND
The full amount of the bond will be refunded provided that:
• All rental charges, addional fees, and refuelling costs have been paid in full.
• The campervan is returned to the correct rental staon on the agreed date and by the
specified me.
• No damage, accident, the, or third-party loss has occurred.
• All equipment and accessories are returned clean and in their original condion
(allowing for reasonable wear and tear), including:
1. The fire exnguisher is unused
2. The interior, exterior, and underbody of the campervan are clean and
undamaged
3. The campervan is returned with the same fuel level as at pick-up
4. No major breach of the rental agreement has occurred
INSUFFICIENT BOND COVERAGE
If the security bond does not fully cover the costs of damage, cleaning, third-party loss, late
return, or other contractual liabilies, you authorise Camperman Australia to debit the
outstanding balance from your nominated credit card or payment method without further
noce.
CLEANING FEE ON RETURN OF THE CAMPERVAN
The campervan must be returned in the same clean condion as it was at the start of your
rental, allowing for reasonable wear and tear.
If the vehicle is returned excessively dirty, the following cleaning fees will apply:
• $150 for interior cleaning (e.g. unclean fridge or stove, dirty kitchen or bathroom,
stained upholstery, rubbish le inside)
• $75 for exterior cleaning (e.g. excessive mud, dirt, insect buildup or grime)
These fees are charged at Camperman Australia’s discreon, based on the condion of the
vehicle at drop-off.
Normal road dust and minor surface marks are acceptable, but neglect, spills, stains, or heavy
buildup of dirt will result in a cleaning charge.
All rubbish must be removed from the vehicle prior to return. Any rubbish le in the vehicle or
at the depot will incur an addional cleaning fee.
To avoid these fees, please ensure the campervan is returned in a dy, swept, and wiped-down
condion, with all rubbish removed prior to returning. If rubbish is le in the vehicle, you will be
charged for disposal.
TOILET WASTE
The toilet cassee must be fully emped and thoroughly cleaned before returning the
campervan.
If the vehicle is returned with any toilet waste remaining in the cassee or the cassee has not
properly been cleaned, a $150 cleaning fee will be charged.
If the toilet bowl itself is le dirty, addional cleaning fees will apply on top of the $150 cleaning
fee.
This fee is:
• Non-negoable
• Applied automacally at the discreon of the check-in depot
• Not waivable under any circumstances, including me constraints or unfamiliarity with
the process
This charge reflects the health, safety, and sanitaon requirements for our staff and future
customers.
To avoid this fee:
• Empty the toilet cassee at an approved dump point
• Rinse and clean the cassee thoroughly before return
Instrucons on how to empty and clean the toilet are provided in Camperman’s instrucon
manual and available from staff at pickup. If you're unsure, please ask—we're happy to assist
before you hit the road.
FUEL REQUIREMENTS
All Camperman campervans must be filled with Regular Unleaded 91, 95 or 98 fuel. Use of any
other fuel type may result in serious engine damage, and damage cover will not apply in such
cases. If you are unsure about the correct fuel, please contact our head office before refuelling.
Fuel economy may vary between vehicles and is influenced by multiple factors, including but not
limited to:
• Driving style
• Tyre pressure
• Weather conditions
• Vehicle load
Camperman is not responsible for any variation in fuel consumption.
Campervans are not supplied with a full tank. The fuel level at pick-up is recorded on the
Condition Report, and the vehicle must be returned with the same fuel level.
If returned with less fuel than recorded, you will be charged the market price for the missing
fuel plus a service fee if the tank is below one-quarter.
If you run out of fuel while traveling and require roadside assistance, you will be liable for the
call-out fee and the cost of the fuel provided.
CANCELLATION POLICY
We understand that plans can change. However, cancellaons affect our ability to offer the
campervan to other customers, so cancellaon fees apply based on when you nofy us prior to
your scheduled pick-up:
• Cancellaon 30 days or more before pick-up: A $200 fee applies. (Note: Deposits up to
$200 are non-refundable.)
• Cancellaon 7 to 29 days before pick-up: 50% of the full rental charges will be charged.
• Cancellaon 1 to 6 days before pick-up: 75% of the full rental charges will be charged.
• Cancellaon on the day of pick-up, failure to nofy Camperman prior to rental start, or
failure to pick up the campervan: No refund will be issued; full rental charges are
payable.
A cancellaon will only be considered effecve once it has been acknowledged and confirmed
by an authorised representave of Camperman Australia. Unl such confirmaon, your booking
remains acve, and cancellaon fees may apply.
AGENT COMMISSION FORFEITED
No commission will be payable to booking agents if a customer cancels their booking for any
reason.
CREDIT CARD AUTHORITY
If any amount remains due to Camperman Australia — including but not limited to the damage
excess payable under all clauses — you authorise Camperman to debit the nominated credit
card for that amount within a reasonable me aer the end of the rental.
The credit card you provide must be in your own name. If you choose to use another person’s
credit card, that person must be present at the me of pick-up to sign a credit card authorisaon
form.
No charges will be processed without a valid authorisaon.
INTEREST ON OUTSTANDING AMOUNTS
Any outstanding amounts owed to Camperman Australia must be paid promptly. If payment is
not received within 14 days aer the end of your rental period, interest will be charged on the
overdue balance at a rate of 10% per annum (calculated daily).
This interest will connue to accrue unl the full outstanding amount is paid.
Please ensure all charges are seled on me to avoid addional fees and potenal disrupons to
future bookings.
DEFAULT IN PAYMENT
If you default in the payment of any money owed to Camperman under the rental contract, you
authorise Camperman to:
• Provide informaon of that default to a credit reporng body, and
• Obtain an up-to-date consumer credit report on you.
Personal information may be used and disclosed by the credit reporting body in accordance with
the privacy act to create or maintain a credit information file containing information about you,
including defaults in excess of 60+ days and the debt owed to us.
PAYMENT IN AUSTRALIA
All payments for campervan rentals must be made in Australian Dollars (AUD).
Camperman Australia does not accept foreign currency cash payments under any
circumstances.
Payment methods accepted include credit/debit cards, electronic transfers, and Australian
cash.
Please ensure you have suitable payment arrangements in AUD before your rental to avoid any
delays or issues.
EXCHANGE RATE / CURRENCY FLUCTUATION
All credit card transacons are processed in Australian Dollars (AUD).
Due to exchange rate fluctuaons, there may be a difference between:
• The amount debited from your credit card at the start of the rental, and
• The amount refunded upon return of the campervan.
These variaons are beyond Camperman Australia's control, and we accept no liability for any
differences caused by changes in currency exchange rates.
WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT
All charges listed in the rental agreement are subject to verificaon. In the event of a wring or
calculaon error, the hirer authorises Camperman Australia to:
• Charge the nominated credit card for any underpayment, or
• Refund any overpayment made.
These adjustments will be processed as soon as praccable aer the error is idenfied.
PAYMENT OBLIGATIONS AT END OF RENTAL
At the conclusion of your rental, you are required to pay the following, where applicable:
A. Any outstanding balance of the rental charges not already paid.
B. The damage excess amount (if it has not been paid in advance).
C. All costs relang to damage, third-party loss, or the of the campervan, where you are
liable under the terms of this agreement.
ADDITIONAL COSTS PAYABLE BY THE HIRER
You are responsible for paying any costs incurred by Camperman Australia in connection with
your rental. These may include, but are not limited to, the following:
1. Refuelling costs, where the campervan is returned with less fuel than noted at pick-up.
2. Extra cleaning fees - unclean interiors, exteriors, or unemptied toilet waste.
3. Restoration costs required to return the campervan to its pre-rental condition,
excluding fair wear and tear.
4. Damage repair costs arising from a major breach of the rental contract.
5. Overhead damage repair costs.
6. Underbody damage repair costs.
7. Costs for damage caused by immersion in water, including saltwater or floodwater.
8. Any amount payable under the rental contract is subject to verification and adjustment,
with a detailed statement of adjustments to be provided to you as soon as practicable.
9. Amounts owing to Camperman after the end of the rental pursuant will accrue interest
at 10% per annum, beginning 14 days after the rental ends, until full payment is
received.
PICK-UP, USE & RETURN OF VEHICLE
DEPOT ACCESS & TRAVEL ARRANGEMENTS
Transport to and from Camperman Australia depot locaons is not included in the rental price.
It is the hirer’s sole responsibility to arrange their own transportaon to and from the depot for
vehicle collecon and return.
We recommend planning your travel in advance and considering opons such as Uber, taxis,
rideshares, shule services, or public transport to ensure mely arrival.
Customers must allow sufficient me for both vehicle collecon and return appointments,
including potenal traffic, transport delays, public holiday disrupons, vehicle inspecons,
cleaning assessments, paperwork compleon, and bond processing procedures.
Customers are also responsible for allowing adequate me between their scheduled vehicle
return and any onward travel arrangements, including flights, transfers, tours, or
accommodaon check-ins.
Camperman Australia accepts no responsibility for missed flights, missed connecons, late
arrivals, travel disrupons, addional costs, or delays caused by transportaon issues, traffic
condions, late vehicle returns, inspecon or processing mes, or any other circumstances
outside of our control.
ONLINE CHECK-IN
For all upcoming bookings, it is mandatory to complete the online check-in process at least 7
days before your scheduled vehicle collecon date.
During the online check-in, please:
• Upload all required details and idenficaon for all drivers
• Verify that all personal and booking details are accurate
• Confirm the nominated pick-up me
Failure to complete the online check-in process within the required meframe may result in:
• Delays at vehicle collecon
• Extended processing mes
• Inability to release the vehicle unl all required informaon has been provided and
verified
Camperman Australia is not responsible for delays or disrupons caused by incomplete,
incorrect, or late check-in submissions.
Compleng the online check-in process in advance assists us in preparing your campervan and
helps ensure a smooth and efficient pick-up experience.
VEHICLE COLLECTION
When collecng the campervan, you must ensure the following requirements are met:
A. Valid Driver's Licence & Passport: All authorised drivers must present a valid driver’s
licence (and passport if internaonal) at the me of pickup.
B. Sign Rental Agreement: All drivers must have signed the Rental Agreement (online and
in person).
C. Security Bond Payment: A $500 security bond must be paid by card and held unl the
vehicle is returned in acceptable condion.
D. Final Payment: Any remaining rental balance must be paid before or on the day of
pickup.
E. Driver Verificaon: Camperman may request further ID or documents for verificaon
purposes.
The credit/debit card used for payment must be physically present at pickup and be in the
cardholder’s name, as the cardholder will be required to sign the payment authorizaon.
Failure to provide valid licences or complete payment may result in the delay or cancellaon of
your vehicle release.
Camperman is not responsible for missed tours, flights, accommodaon, or other onward travel
arrangements if you fail to allow adequate me for the collecon or return process. All
processes must be completed properly before the vehicle can be released or signed off.
PICKUP TIMES
All vehicles must be collected from and returned to an official Camperman Australia branch.
If you are unable to aend your scheduled collecon on the date stated in your booking
confirmaon, you must nofy Camperman Australia head office as soon as possible.
Pick-up mes are as follows for all Camperman depots:
• Weekdays – Monday to Friday: Between 10:00 AM and 3:00 PM
• Saturdays: Between 9:00 AM and 11:00 AM
• Sundays: CLOSED – BY ARRANGEMENT ONLY
Customers must confirm their pick-up me with Camperman Australia Head Office prior to the
collecon date. If no pick-up me has been confirmed, Camperman Australia reserves the right
to allocate a collecon me at its discreon.
Failure to confirm or aend the allocated pick-up me may result in delays, rescheduling,
addional charges, or inability to release the vehicle unl staff are available.
Camperman Australia accepts no responsibility for missed collecons, delays, disrupons to
travel plans, or addional expenses arising from a customer’s failure to confirm or aend their
allocated collecon me.
Customers are responsible for allowing sufficient flexibility in their travel arrangements on the
day of collecon. We strongly recommend that flights, tours, ferry bookings, accommodaon
check-ins, or other me-sensive arrangements are not booked too close to the scheduled
vehicle collecon me.
Camperman Australia reserves the right to delay vehicle collecon where necessary due to
repairs, maintenance, safety inspecons, cleaning requirements, late vehicle returns, or
operaonal circumstances outside of our control. Vehicles must pass final preparaon and safety
checks prior to release.
Departure mes are esmates only and are not guaranteed. Camperman Australia accepts no
responsibility for delays caused by operaonal, mechanical, cleaning, or safety-related
requirements necessary to prepare the vehicle for hire.
AFTER-HOURS AND UNATTENDED PICK-UP
Aer-hours and unaended pick-ups must be confirmed verbally with Camperman Australia’s
head office in Cairns at least two weeks prior to your scheduled collecon date to ensure all
arrangements are in place.
Please contact Camperman head office by phone at 1800 216 223 or by email at
sales@campermanaustralia.com to obtain prior wrien confirmaon.
A fee of $110.00 applies for all unaended, aer-hours, Sunday, or public holiday pick-ups.
In addion, if staff are required to remain on-site beyond the agreed collecon me due to
customer delay, an addional aer-hours staffing fee will apply. This fee is calculated at
$110.00 per hour or part thereof that staff are required to remain on-site beyond the agreed
collecon me.
All aer-hours fees are non-negoable and cannot be waived under any circumstances.
PUBLIC HOLIDAYS
Camperman Australia depots are closed on:
• All naonal and local public holidays
• Christmas Day, Boxing Day, and New Year’s Day
• Good Friday through Easter Monday (including any declared public holidays during this
period)
IMPORTANT:
• Customers are responsible for checking whether their pick-up or drop-off date falls on
a public holiday or depot closure date.
• Pick-up arrangements must be confirmed with Head Office at least 10 days prior to the
scheduled collecon date.
• An aer-hours/public holiday fee applies to all approved public holiday pick-ups.
• If your scheduled pick-up or drop-off falls during a depot closure period, you must
contact Head Office at least 10 days in advance to arrange alternave instrucons.
• Failure to make these arrangements may result in delays, addional fees, inability to
collect the vehicle, or complicaons with the vehicle return process.
• Camperman Australia accepts no responsibility where a customer fails to arrange
collecon/return instrucons in advance or fails to familiarise themselves with depot
closure dates and procedures.
Where sufficient noce of depot closures and collecon/return requirements has been
provided, Camperman Australia is not liable for costs, delays, missed collecons, missed returns,
or addional expenses arising from a customer’s failure to make the required arrangements.
SUNDAYS
By default, pick-up or drop-off on Sundays must be specially arranged with the Head Office.
What you need to know:
• Wrien confirmaon from Camperman is required for any Sunday collecon or return.
• An $110 aer-hours fee applies to all unaended or aer-hours pick-ups — this is non-
negoable.
• A minimum of 14 days’ noce is strongly recommended to secure availability.
• To arrange:
Phone: 1800 216 223
Email: sales@campermanaustralia.com
No prior approval = No release:
If you arrive on a Sunday without wrien confirmaon, your vehicle will not be released, and
you will need to wait unl the next business day.
CAMPERVAN RETURN TIMES
You are required to return at the me that is indicated on your rental agreement, you are
welcome to return earlier than the agreed me but no later than 3pm as this is the latest return
me we offer.
Any returns aer 3:00 PM—without prior approval—will incur a $150 late return fee, in addion
to the applicable daily rental charge.
Drop-off mes for campervans are as follows:
• Monday to Friday: Between 8:00 AM and 3:00 PM
• Saturdays: Between 8:00 AM and 11:00 AM
Aer-hours drop-offs on Saturdays are available by prior arrangement only. You must contact
Camperman Head Office in advance to confirm availability and receive wrien approval along
with detailed return instrucons.
Failure to arrange this in advance will result in additional fees, or refusal of the after-hours
return.
Any vehicle that is returned without being formally checked in and signed off by depot staff
will remain the full responsibility of the hirer until the check-in process is completed and
confirmed by Camperman Australia.
FAILURE TO RETURN THE CAMPERVAN
If you fail to return the campervan on or before the agreed return date and time stated in your
rental contract, and do not contact Camperman to request an extension, the following actions
may be taken:
• Camperman Australia reserves the right to immediately terminate the rental contract
due to breach of agreement.
• If the location of the campervan is known, Camperman may recover the vehicle by
lawful means without further notice. You will be liable for all recovery, towing, and
transport costs.
• If the location is unknown and reasonable attempts to contact you have failed, the
campervan will be reported as stolen to the police, and legal action may be initiated.
This action is taken to protect our property and prevent loss. Deliberate failure to return the
campervan or to communicate with Camperman about a delay may be treated as unauthorised
possession or theft, subject to a criminal investigation
You are legally responsible for the campervan until it is returned and formally checked in by a
Camperman staff member.
Continued use of the vehicle without written approval is considered unauthorised use and may
void all insurance and damage cover.
EARLY RETURN
If you choose to return the campervan earlier than the return date specified in your rental
agreement, no refund or credit will be issued for the unused days.
The rental is charged as a fixed-term contract, meaning:
• You are responsible for payment of the enre booked rental period, regardless of
whether you return the vehicle early.
• This policy applies even in cases of change of plans, illness, weather disrupons, or
other unforeseen circumstances.
Early returns do not reduce operaonal costs for Camperman Australia, as the vehicle has been
reserved and held exclusively for your use for the full period.
If you're unsure of your travel plans, we recommend booking conservavely and extending later
(subject to availability) to avoid paying for unused me.
LATE RETURN
Campervans returned later than the agreed date specified in the rental contract will incur:
• A charge of the daily rental rate applicable to the contract, plus a $150.00 late fee for
the first late day.
• For each addional day the campervan is late, the contracted daily rate will connue to
be charged.
Addionally, you may be liable for any lost revenue or other costs incurred by Camperman
Australia due to the late return.
This policy is non-negoable, and all applicable fees will be deducted from your security
deposit.
PICK-UP INSPECTION
Before the campervan is released for hire, you and a Camperman representave will conduct a
joint inspecon of the vehicle. This inspecon will cover:
• External panels, windscreen, and windows
• Inventory of addional equipment supplied
A. A Condion Report will be completed by the Camperman representave, documenng all
exisng damage and confirming the campervan is clean and in sasfactory condion at
collecon. If you believe the report does not accurately reflect the vehicle’s condion, you must
nofy the Camperman representave before departure to allow any necessary correcons.
B. By signing the Condion Report, you agree that the campervan is received in sasfactory
condion, including the tyres and keys. No refunds or claims will be accepted for issues that
could reasonably have been detected at pick-up.
C. It is your responsibility to thoroughly inspect the campervan, including the condion of the
keys, before leaving the depot. If any keys provided break during the rental, you must inform
head office immediately and you will be liable for replacement costs.
D. We strongly encourage you to take your own photos and videos of the vehicle at pick-up to
keep as a personal record.
RETURN INSPECTION:
At drop-off, a return inspecon will be conducted to assess any new damage, cleanliness, and
fuel levels.
If the vehicle is returned aer hours and no staff are present, you remain responsible for it unl
it is checked in during depot hours.
Returning the campervan clean, undamaged, and with the correct fuel level helps ensure a
smooth final inspecon and avoids addional charges.
CAMPERVAN RETURN
You are required to return the campervan:
A. To the correct rental staon as specified in your rental agreement.
B. On the agreed return date and by the specified return me stated in your rental
agreement.
C. In the same condion as when the rental commenced, allowing for reasonable wear and
tear.
D. With the same level of fuel as recorded in the condion report at the me of pick-up.
Failure to meet any of the above condions may result in addional charges, including late
return fees, cleaning fees, refuelling charges, or damage costs where applicable.
AFTERHOURS RETURN
Any return of the campervan outside of the depot’s operang hours must be authorised by
Camperman staff and is subject to depot availability.
If Camperman permits you to return the vehicle aer hours, you will be liable for any damage
that occurs to the vehicle unl it is inspected and accepted by Camperman staff.
Camperman reserves the right to withdraw authorisaon for aer-hours returns when
necessary. In such cases, the campervan must be returned during staffed hours, regardless of
the me stated in the rental agreement:
• Monday to Friday: 8:00 AM to 3:00 PM
• Saturdays: 8:00 AM to 11:00 AM
ONE-WAY RENTALS
A one-way locaon fee of $250.00 applies to all pick-ups and drop-offs at Airlie Beach.
If both your pick-up and drop-off locaons are Airlie Beach, only one $250.00 fee will be charged
for the rental.
This fee is included in the final rental price and cannot be waived under any circumstances.
CHANGING PICK-UP LOCATION
If you wish to change your pick-up locaon prior to collecon, the request:
• Must be made in advance,
• Will be subject to availability, and
• Will be approved solely at Camperman’s discreon.
Approval is not guaranteed, especially during busy travel periods or when fleet logiscs are
limited. Addional fees may apply if your request is approved.
CHANGING DROP OFF LOCATION
Any request to change your drop-off locaon aer pick-up must be authorised by the
Camperman reservaons team at our Cairns head office.
Our team will assess the request, advise if the change is possible, and inform you of any
applicable fees.
Please note, the new drop-off locaon is not approved unl Camperman has confirmed the
change in wring and your rental agreement has been updated accordingly.
UNAUTHORISED DROP-OFFS
Dropping off the campervan at any locaon or depot other than the one specified in your rental
agreement—without prior wrien approval from Camperman Australia—is strictly prohibited.
If you return the vehicle to an incorrect or unapproved locaon, this will be treated as an
unauthorised drop-off. In such cases:
• A relocaon fee of $1,500 will apply to cover the costs of retrieving and reposioning
the vehicle.
• You will also be charged the daily rental rate for each addional day the vehicle is
unavailable due to the delay caused by the unauthorised return.
These fees reflect the logiscal costs, staffing, and scheduling disrupons involved in recovering
and relocang vehicles outside our approved network.
If you need to change your drop-off locaon, please contact Camperman Australia before your
return date to request authorisaon and avoid these penales.
USAGE RESTRICTIONS & LIABILITY
PROHIBITED USE
A breach of any part of this clause is considered a major breach of your rental contract and may
result in immediate terminaon of the hire, loss of insurance cover, and full financial liability for
damages or loss.
PROHIBITED DRIVING CONDITIONS
The campervan must not be driven by you or any authorised driver:
• While under the influence of alcohol or drugs, or with a blood alcohol content or
presence of drugs in blood, urine, or oral fluid that exceeds the legal limit.
• Recklessly, dangerously, or in a manner that poses a risk to others.
• While the vehicle is damaged, mechanically unfit, or unsafe to operate.
• Aer being instructed not to drive by a Camperman Australia representave.
• If you or any authorised driver fails or refuses to undergo a required breath, blood,
urine, fluid, or drug impairment assessment.
PROHIBITED USES
The campervan must not be used:
• For any illegal purpose.
• To transport dangerous, hazardous, flammable, or pollung substances beyond
quanes for domesc use.
• To tow or propel any other vehicle, trailer, or object.
• To transport or carry illegal drugs or substances.
• For motor trade, experiments, tests, trials, or demonstraon purposes.
• In an unsafe or unroadworthy condion.
• To carry animals or pets, unless previously authorised in wring by Camperman.
• In a manner that exceeds the legal speed limit.
• With passengers not seated in forward-facing seats or not properly restrained using the
seatbelts provided.
PROHIBITED DRIVER ACTIONS
You and any authorised driver must not:
• Deliberately or recklessly damage the campervan or allow anyone else to do so.
• Modify, tamper with, or alter the campervan in any way.
• Aempt to sell, lease, rent, or dispose of the campervan.
• Register or claim any interest in the campervan under the Personal Property Securies
Act 2009.
PASSENGER AND LOAD LIMITS
You and any authorised driver must not:
• Use the campervan to carry passengers for hire, fare, reward, or rideshare purposes.
• Carry more passengers than permied in the rental agreement or than the campervan is
legally licensed for.
• Carry any load that exceeds the campervans designed or legal capacity.
MOBILE PHONE USE
You and any authorised driver must not use a mobile phone while driving to:
• Make or receive phone calls, use audio features, or navigate—unless the vehicle is
staonary and the phone is mounted in a proper holder affixed to the vehicle.
• Send or view text messages, video messages, emails, or similar communicaons—
unless the vehicle is parked and turned off.
ANIMALS AND PETS
Pets or animals are not permied in Camperman Australia vehicles unless prior approval has
been granted in wring before collecon.
We understand some travellers may wish to bring pets; however, due to allergy risks, vehicle
hygiene standards, and damage concerns, our fleet operates under a strict no-pets policy unless
an excepon is agreed upon in advance.
Bringing a pet or animal into the vehicle without wrien approval will be treated as a major
breach of your rental agreement, and the following condions will apply:
• Your rental contract may be immediately terminated
• Your rental bond will be retained in full to cover any necessary cleaning, fumigaon,
and odour removal
• You may be required to vacate the vehicle immediately
If you wish to travel with a pet, please contact Camperman Australia prior to your pickup date.
Any approved pet carriage will be noted in your rental agreement and may include addional
cleaning condions and fees.
SMOKING
Smoking is strictly prohibited in all Camperman vehicles under any circumstances. This includes
cigarees, vapes, e-cigarees, and any other smoking devices.
If there is any evidence of smoking inside the vehicle — including but not limited to smoke
odour, ash, cigaree bus, burns, or residue — the enre security bond will be retained as a
cleaning and deodorising fee.
This fee covers:
• Professional odour removal and deep cleaning
• Replacement of so furnishings or fings affected by smoke
• Addional me the vehicle is off-road and unavailable for hire
By signing the rental agreement, you acknowledge and accept that smoking inside the vehicle
constutes a breach of contract and authorises Camperman to retain the full bond without
further noce.
RESTRICTED AREAS
The campervan must never be driven or used in any of the following areas or condions:
A. On unsealed roads.
B. Off-road or on any terrain not designated as a sealed, public road.
C. In areas where snow has fallen or is likely to fall.
D. On roads that are prone to flooding or currently flooded.
E. On beaches, sand dunes, streams, rivers, creeks, dams, floodwaters, or any area
exposed to saltwater.
F. On any road where police have issued a warning against travel.
G. On any closed roads.
H. On any road or area where it would be unsafe to drive the vehicle.
Addionally, the campervan must never be driven or used:
On any island off the mainland of Australia unless Camperman Australia has given prior
wrien permission and it is clearly noted on the rental agreement.
The hirer agrees the Juliee 3 and Paradise Family 5 must remain within Queensland, New
South Wales, and Victoria.
The hirer will be fully liable for any breakdowns, accidents or any fees incurred while the van is
outside of these permied states.
The Maxie model and the Maxie-4 Deluxe model are permied to travel Australia wide but are
not allowed to drive during nighme or during dark hours when travelling outside of
Queensland, New South Wales and Victoria.
The hirer will be liable for all costs incurred for any incidents that occur in breach of these areas
of use.
A breach of any part of this clause is considered a major breach of your rental contract and may
result in terminaon of the agreement, loss of damage cover, and full liability for costs incurred.
DURING YOUR RENTAL
To ensure hygiene, safety, and compliance, you must not do any of the following unless you
have explicit written approval from Camperman Australia:
TRANSPORT ANIMALS
• No pets or animals are permitted in the campervan at any time, except registered
assistance animals
• Bringing an animal into the vehicle without written approval will result in a minimum
$250 cleaning and deodorising fee.
SMOKE OR USE OPEN FLAMES
• Smoking is strictly prohibited inside the campervan at all times.
• You must take all reasonable steps to prevent passengers from smoking inside the
vehicle.
• Use of candles, incense, or mosquito coils inside the campervan is also strictly
forbidden.
• If smoking or unauthorised flames are detected, the entire security bond may be
withheld, and additional cleaning fees will apply.
TRANSPORT HAZARDOUS MATERIALS
• You may not use the campervan to transport infectious, biohazardous, biomedical, or
toxic materials.
• Any breach will result in a full bond forfeiture and additional disinfection costs, which
may exceed the bond amount.
STATE RESTRICTIONS BY VEHICLE MODEL
JULIETTE 2-3 AND PARADISE FAMILY 5,
These models are restricted to travel within Queensland, New South Wales, and Victoria only.
If the campervan is driven outside these permied states, the hirer will be fully liable for:
• Any breakdowns
• Accidents
• All fees and recovery costs incurred
MAXIE 3 AND MAXIE 4 DELUXE
These models are permied to travel Australia-wide.
However, they must not be driven during nighme or in dark condions when travelling
through:
• Western Australia
• South Australia
• Tasmania
• Northern Territory
HIRER RESPONSIBILITY:
The hirer will be fully liable for all costs and damages arising from any incidents or breakdowns
that occur in breach of these area restricons.
OVERHEAD AND UNDERBODY DAMAGE
Damage to the overhead or underbody secons of the campervan is not covered under standard
damage liability and will be the hirer’s full responsibility, regardless of fault.
This includes, but is not limited to:
OVERHEAD DAMAGE
Damage to any part of the campervan above the windscreen, caused by:
• Collisions with tree branches, awnings, bridges, overhangs, drive-throughs, or similar
• Misjudging height clearance in car parks, underpasses, or similar
• Items placed on the roof or roof rack that become dislodged
UNDERBODY DAMAGE
Damage to the vehicle's undercarriage or components underneath the body, including:
• Driving on unsealed, rough, or poorly maintained roads
• Striking rocks, curbs, tree stumps, or other obstacles
• Flooding or submersion in water
IMPORTANT NOTES: Standard damage cover does not extend to these types of damage. You will
be liable for the full cost of repair or replacement, including any associated towing or relocaon
fees. Damage caused by failure to follow height, road, or usage restricons outlined in the rental
agreement will be treated as a major breach of contract.
To avoid these exclusions:
• Always check height clearances when entering enclosed spaces
• Avoid driving on unsealed or off-road surfaces
• Take extra care in unfamiliar or low-visibility condions
INSURANCE & DAMAGE COVER
Compulsory Third-Party (CTP) insurance is mandatory in all Australian states and territories. All
campervans provided by Camperman Australia include CTP insurance coverage.
CTP insurance provides compensaon for bodily injuries caused to other pares in the event of
an accident involving the vehicle.
IMPORTANT: CTP insurance does not cover any damage to the campervan itself.
Standard damage cover is included in the rental charges. Subject to these terms and condions,
Camperman Australia will indemnify you and any authorised driver for:
• The of the campervan
• Any damage to the campervan (excluding tyre and windscreen damage)
• Third-party loss
However, you are responsible for paying the damage excess of $500 (or the amount shown on
your rental agreement) for each accident or the claim regardless if :
• You were not at fault.
• The other party involved was insured, and their insurance company accepts liability.
The damage excess payable under this clause will be charged to your credit card in the following
cases:
• For single vehicle accidents.
• If the campervan has been stolen, aer we have made reasonable enquiries and, in our
opinion, it is unlikely the campervan will be recovered.
• For accidents involving third-party loss,
All claims relating to accidents, attempted theft, or theft will incur a claims administration fee in
addition to any damage excess payable. This fee covers the labour and associated costs
Camperman incurs while processing your claim.
You (and any authorised driver) are fully responsible for all damage to the campervan and any
third-party loss if:
• There is a major breach of the rental contract.
• The campervan is driven by someone not authorised on the rental agreement, or by a
driver under 18 or over 85.
• A single-vehicle accident occurs (only your campervan is involved).
• There is overhead damage – anything damaged from above the windscreen to the roof.
• There is underbody damage – including damage caused by rough terrain or hing
obstacles.
• The campervan is immersed in water, such as during flooding or river crossings.
TYRE AND WINDSCREEN DAMAGE EXCLUSION
An additional insurance package is available to cover damage to the four tyres and the front
windscreen, which is not included in the standard cover. The cost of this optional package is
$100.
This add-on is optional and can be paid prior to or at the time of vehicle pickup, you are unable
to add this cover once you have departed with the campervan.
COVERAGE INCLUDES:
• Accidental damage to the front windscreen only.
• Accidental damage to the x4 tyres on the vehicle only. (doesn’t include spare tyre)
EXCLUSIONS:
• All other glass or windows, are excluded from this cover.
• Any damage outside of tyres and the front windscreen is not covered by this package.
IMPORTANT: You are responsible for all tyre and windscreen damage not caused by reasonable
wear and tear. If you do not purchase this cover, you may be liable for costs up to $500.
You must have Camperman’s written approval to replace any tyres or windscreens
TYPICAL REPAIR/REPLACEMENT COSTS
• Windscreen chip repair: approximately $150.00
• Windscreen replacement: approximately $400.00
• Tyre replacement: approximately $300.00
Please note these costs are approximate and may vary depending on location within Australia.
For peace of mind, we strongly recommend purchasing the tyre and windscreen cover.
ACCESSORIES & EQUIPMENT
Damage cover does not apply to the cost of replacing or repairing accessories supplied by
Camperman, such as:
• Lost or broken keys (this includes but not limited to ignion, toilet cassee, gas and/or
gas compartment)
• Lost or broken keyless start devices
• Lost or broken remote-control devices
Lost, removed, or damaged vehicle accessories or fittings, including but not limited to
headrests, tools, power leads, gas bottle fittings, tables, internal components, and any other
removable equipment supplied with the vehicle. Replacement costs for these items will be
charged to the Hirer.
PERSONAL PROPERTY & VALUABLES
Camperman Australia accepts no liability for personal property that is lost, stolen, or damaged.
This includes property belonging to:
• Any relave, friend, or associate of the hirer who ordinarily resides with the hirer.
• Any relave, friend, or associate of an authorised driver.
• The hirer’s employees.
PERSONAL & MEDICAL ITEMS
Hirers are responsible for managing and storing their own personal items, including medicaon
and temperature-sensive goods. Camperman does not guarantee refrigeraon suitability for
medical products.
TRAVEL INSURANCE & MEDICAL COVERAGE
Camperman Australia does not provide personal travel insurance or medical coverage.
You are solely responsible for arranging adequate insurance to cover:
o Medical expenses
o Trip cancellaons or disrupons
o Lost or stolen personal property
o Injuries from accidents, natural disasters, or other causes
Recommendaon: We strongly advise all travellers to purchase travel insurance before starng
their rental.
GENERAL EXCLUSIONS
Camperman Australia is not liable for any loss, damage, or costs arising from the following
situations:
A. Use of incorrect fuel when refuelling the campervan.
B. Any costs, delays, or inconvenience associated with changing tyres.
C. Leaving the vehicle unlocked or leaving keys inside the campervan.
D. Driving the campervan without a drive belt in place.
E. Operating the campervan in a dangerous, careless, or negligent manner.
F. Any breach of Camperman’s rental terms and conditions by the hirer or authorised
driver.
G. Violations of road rules or laws committed by the hirer.
H. Lost or damaged keys or remote-control devices.
I. Keys or remote devices locked inside the vehicle.
Important: Additional charges will apply if Camperman is required to assist with any of the
above situations.
If you fail to notify Camperman and give us a reasonable opportunity to rectify any on-road
issue (including, but not limited to, breakdowns, water leaks, or equipment malfunctions), you
forfeit any right to claim a refund or compensation.
A breach of any part of this clause constitutes a major breach of the rental agreement. Please
refer to the section "Consequences of a Major Breach of the Rental Contract" for further
details.
If the campervan engine overheats and is driven beyond the point of safe operation, or if
damage is caused recklessly by you or an authorised driver, Camperman reserves the right to
terminate the rental contract immediately.
In this situation, you will be responsible for all associated costs, including but not limited to:
• Towing and vehicle recovery
• Transport and accommodation
• Mechanical repairs
• Any resulting third-party costs
IMPORTANT: Always monitor engine temperature. If the vehicle shows signs of overheating,
please immediately pull over however but don’t turn off the ignition and contact Camperman
on 1800 216 223 for assistance.
KEYS
You are responsible for the full cost of replacing any keys that are lost, damaged, or locked
inside the campervan. This includes the cost of a locksmith attending the vehicle for retrieval or
replacement.
Camperman is not liable for any additional expenses, delays, or inconvenience incurred as a
result of lost, damaged, or inaccessible keys.
If multiple keys were issued (e.g., one, two, or three ignition keys), all must be replaced if lost.
This also applies to keys for the gas bottle, water compartment, and toilet cassette. Additional
fees will apply if the correct number of keys is not returned.
WHEN BOOKING
Please review your booking details carefully before finalising your reservaon. This includes the
campervans manufacturer, make, model, year, model range, and listed inclusions as shown on
the Camperman website.
VEHICLE REGISTRATION
The campervans registraon number may change at any me prior to collecon. While the
registraon may differ from what is stated in your confirmaon email, the vehicle supplied will
belong to the same model category as booked.
VEHICLE ASSIGNMENT BY CATEGORY ONLY
Campervans are booked by vehicle category, not by specific age, make, model, or transmission
type. Requests for parcular specificaons outside the booked category cannot be
accommodated.
TRANSMISSION PREFERENCES
Customers may request a manual or automac transmission at the me of booking. All requests
are treated as preferences only and cannot be guaranteed unless the selected vehicle category is
exclusively one transmission type.
While Camperman Australia will make reasonable efforts to accommodate transmission
preferences, the vehicle supplied at collecon may differ from the requested transmission type.
Transmission type is only guaranteed where all vehicles within a specific category are of the
same transmission. For example, the Maxie 4 Deluxe is guaranteed automac as all vehicles in
this category are automac.
Where a vehicle category includes both manual and automac opons (for example, the Maxie
3), transmission type cannot be guaranteed and will be allocated based on fleet availability at
the me of collecon.
Customers selecng mixed-transmission categories must ensure they are capable and legally
permied to operate either manual or automac vehicles, as allocaon may vary.
If the allocated vehicle transmission cannot be accepted by the hirer at the me of collecon,
this may be treated as a cancellaon or amendment subject to availability and applicable fees.
CUSTOMER RESPONSIBILITY
It is your responsibility to select the correct vehicle category and transmission type at the me
of booking.
• No refund will be provided if the transmission type does not match your preference.
• If you refuse to accept the vehicle on this basis, it will be treated as a same-day
cancellaon, and full cancellaon fees will apply.
VEHICLE INFORMATION & SUITABILITY
Camperman will provide you with a campervan that matches the model category specified in
your booking confirmation (e.g., Juliette 3, Maxie 4, Maxie 3). While the vehicle age, size, layout,
and passenger capacity shown on our website are accurate representations of each model
category, they are not a guarantee of receiving a specific vehicle. Colours, finishes, and minor
features may vary according to fleet availability.
It is your responsibility to review the campervan specifications on our website prior to booking
and ensure the vehicle is suitable for your intended use, passengers, route, and storage needs.
No refunds, compensation, or exchanges will be provided if:
• The vehicle supplied matches the booked model category; or
• You later determine it is unsuitable for your route, passengers, or belongings; or
• You have personal preferences relating to layout, storage, colour, or other non-essential
features.
All Camperman vehicles are high-top campervans. Due to their height, they may not be able to
access:
• Underground or undercover car parks
• Drive-thrus
• Low-clearance structures
• Building overhangs, tree branches, or signs
• Carports, bridges, or ferry decks
It is your responsibility to check clearance heights before entering any structure or enclosed
area. Full vehicle dimensions are available on our website. Damage to the roof or any part of the
campervan above the windscreen is not covered by insurance. You will be liable for the full cost
of repairs for such damage, regardless of fault.
VEHICLE FEATURES
Vehicle features (e.g., Bluetooth, audio systems, hoses, fittings, and accessories) may vary
between campervan models and production years. Functionality of optional or convenience
features is not guaranteed.
LEGAL & MISCELLANEOUS
RENTAL REFUSAL
Camperman Australia Group Pty Ltd reserves the right, at its sole discreon and without
obligaon to provide reasons, to refuse to rent a vehicle to any individual or enty, or to
terminate an exisng rental agreement at any me. Grounds for refusal or terminaon may
include, but are not limited to:
• Failure to meet eligibility or licensing requirements.
• Provision of false, misleading, or incomplete informaon.
• Conduct that poses a safety risk or violates any applicable laws.
• Suspected or actual breach of any clause of the rental agreement.
• Behaviour that is abusive, threatening, or inappropriate towards Camperman staff or
representaves.
In the event of terminaon, Camperman Australia may repossess the vehicle without prior
noce, and the renter may be held liable for any associated costs or damages in accordance with
the terms of this agreement.
TRAFFIC INFRINGEMENTS
You and any authorised driver are responsible for paying all speeding, traffic fines,
infringements, parking fines, and any charges related to the use or seizure of the campervan by
any regulatory authority.
Once Camperman Australia receives an infringement noce, a $150 infringement
administraon fee will be charged to the credit card on file. Aer this charge, an email detailing
the infringement will be sent to the email address provided at the me of booking.
The Department of Transport will mail the infringement noce to the postal address provided on
the booking. If this address is not a residenal or accessible address for you, Camperman
Australia does not accept responsibility for the delivery, or will we be able to change the postal
address where the infringement noce is sent.
CLAIMS
All claims relating to accidents, attempted theft, or theft will incur a claims administration fee in
addition to any damage excess payable. This fee covers the labour and associated costs
Camperman incurs while processing your claim.
TOLL CHARGES
All Camperman Australia vehicles are pre-registered for use on toll roads across Australia. This
means:
• You do not need to set up your own toll account or tag.
• Any tolls you incur during your rental period will be automacally charged to
Camperman via the vehicle’s registraon.
These toll charges are then covered by the toll administraon fee you pay at the start of your
rental.
What’s included:
The administraon fee is a flat-rate charge that covers all tolls during your hire period—no need
to pay tolls separately or worry about surprise charges aer your trip
.
ACCIDENT REPORTING
If you or an authorised driver are involved in an accident or if the campervan is stolen, you
must:
1. Report to Camperman within 24 hours of the incident (failure to do so may result in the
hirer being fully liable for all resulting damage and costs).
• You must fully complete an accident or theft report form in full detail.
2. Report to the police immediately if:
• A person is injured.
• Another party fails to stop or leaves the scene without exchanging details.
• Another party appears to be under the influence of drugs or alcohol.
3. At the scene of the accident, you must:
• Exchange names, addresses, contact numbers, and email addresses with all
other parties involved.
• Record the registration numbers of all vehicles involved.
• Take reasonable photographic evidence, including:
Position of vehicles prior to moving (if safe to do so)
Damage to the campervan
Damage to third-party vehicles or property
The scene of the accident, including road conditions and signage
4. Forward any third-party correspondence or court documents to Camperman within 7
days of receipt.
5. Cooperate fully with Camperman and legal representatives in:
• Legal proceedings Camperman may initiate
• Legal defence proceedings you or Camperman are involved in
• This may include attending lawyer’s offices or court hearings.
WHAT YOU MUST NOT DO:
• Admit fault to any party
• Promise payment to any third party
• Release the other party from any liability
IMPORTANT:
Failure to follow these reporting obligations may result in:
• Full liability for damage, theft, or third-party loss
• Termination of your rental contract
• Loss of insurance coverage
SINGLE VEHICLE ACCIDENT
A single vehicle accident is defined as an accident in which only your campervan is involved,
resulting in damage to the vehicle.
This also includes situations where:
• The accident involved another vehicle, but
• You are unable to provide Camperman with the other driver’s full details (including,
contact number, licence, registration number).
EXAMPLES OF SINGLE VEHICLE ACCIDENTS INCLUDE:
A single vehicle accident occurs when the campervan is involved in an incident without direct
impact or involvement from another identifiable third-party vehicle.
This also includes situations where another vehicle may have been involved, but full and
verifiable third-party details (including driver information, vehicle registration, and insurance
details) are not obtained and provided at the time of the incident.
COMMON EXAMPLES INCLUDE:
A. Collisions with trees, guideposts, signposts, Kerbs, or other roadside structures —
intentional or accidental.
B. Collisions with animals (e.g., kangaroos, livestock, wildlife).
C. Rollovers or overturning of the campervan.
D. Scraping, impact, or damage caused in carparks, driveways, or confined spaces
E. Any other damage occurring without a clearly identifiable third-party vehicle responsible
An additional $250.00 security bond will be charged to the credit card on file. This charge is in
addition to any applicable damage excess.
If the vehicle remains on hire at the time of processing, a total of $750.00 will be charged to
ensure the required $500.00 security bond is maintained for the duration of the hire period.
ACCIDENTS AND BOND RETENTION
In the event of any accident while the vehicle is in your possession, a minimum bond of $500
must always remain held against your booking.
1. For a single-vehicle accident, the standard excess of $750 will be charged to ensure
sufficient cover is in place while the vehicle is being driven.
2. For a collision involving another vehicle, $500 will be charged immediately. Once the
vehicle is returned with no further damage identified, the amount will be released.
Camperman Australia reserves the right to charge the card on file immediately upon becoming
aware of any damage to the campervan.
ROAD RESTRICTIONS
Camperman vehicles must not be driven on the following surfaces:
Unsealed roads, including:
o Dirt roads
o Gravel roads
o Sand tracks
o Beaches or sand dunes
IMPORTANT NOTICE
Travelling on any unsealed road voids all damage protection cover.
The hirer is fully liable for any and all damage resulting from driving on unsealed surfaces,
including:
• Damage to the campervan
• Third-party loss
• Recovery, towing, and assessment costs
VEHICLE INSPECTION
If Camperman has reason to believe the vehicle has been driven on unsealed roads:
• The security bond will be held until a full inspection is completed.
• If no damage is found, the bond will be refunded minus the cost of the inspection.
• If damage is found, the full repair cost will be deducted from the hirer.
BREAKDOWNS AND REPAIRS
BREAKDOWN
Camperman Australia provides 24-hour roadside assistance free of charge for mechanical
breakdowns (excluding accidents). This service is delivered through major national roadside
assistance organisations.
If the campervan breaks down during your rental period, you must immediately contact
Camperman on the free helpline 1800 216 223.
While all vehicles are maintained to acceptable standards and supplied in good working order,
breakdowns may still occur unexpectedly.
1. Human Error and Non-Covered Callouts
The hirer is fully liable for any roadside assistance costs resulting from non-mechanical causes,
including but not limited to:
• Lost, broken, or locked-in keys
• Flat batteries caused by driver error (e.g. leaving lights or radio on)
• Tyre changes or damage resulting from driver negligence
• Running out of fuel/ refiled with incorrect fuel
• Use of the vehicle outside the contracted area of use
• Damage or issues arising from negligent or improper use
• Non-mechanical or cosmetic complaints
2. What to Do in the Event of a Breakdown?
If the campervan breaks down during your rental period, you must:
• Immediately contact Camperman on the helpline: 1800 216 223.
• Follow all instructions provided by Camperman staff.
• Do not leave or abandon the vehicle unless expressly authorised by Camperman. You
remain fully responsible for the vehicle, regardless of any breakdown or accident
circumstances.
Failure to inform Camperman or abandoning the vehicle without authorisation will be
considered a breach of the rental agreement and may result in you being held fully liable for any
costs incurred.
REPORTING ISSUES
All issues must be reported to Camperman as soon as possible and within 24 hours of discovery
to allow us the opportunity to resolve the problem during your rental.
Failure to notify Camperman within this 24-hour period may affect your eligibility for
compensation. Claims submitted after 24 hours will not be accepted.
If you do not contact Camperman or fail to provide an opportunity for the issue to be rectified
during the rental period, it will be deemed a minor inconvenience, and you agree to waive any
right to claim for lost rental time, inconvenience, or associated costs.
HELPLINE
Camperman Australia’s head office provides a 7-day-a-week, naonwide help and informaon
service.
For on-road assistance, please call our toll-free number: 1800 216 223, available daily between
8:00 AM and 9:00 PM.
If your call is not answered, the lines may be busy, or you may be calling outside these hours.
Please leave a detailed message including:
• Your name
• Best contact number
• Vehicle registraon number
• A descripon of the issue you are experiencing
PLEASE NOTE: If you do not leave a contact number, we will be unable to return your call.
ROADSIDE ASSISTANCE
If you request roadside assistance and it is determined that the issue was caused by user error
or damage resulting from your actions, you will be responsible for the following:
• An $110 call-out fee, and
• Any associated repair or recovery costs
Some examples of user error include, but are not limited to:
• Leaving lights or appliances on and flattening the battery
• Running out of fuel/ using incorrect fuel
• Locking keys inside the vehicle
• Attempting to drive with incorrect tyre pressure or causing tyre damage through
negligent use
REPAIRS
All Camperman vehicles are regularly serviced and fully maintained. However, we understand
that occasional mechanical issues or minor faults may occur during your rental.
Camperman Australia has a 24/7 nationwide roadside assistance agreement with all major
service providers. If you experience a serious issue, you must contact Camperman immediately
on our toll-free helpline: 1800 216 223, Please follow all instructions provided by Camperman
staff.
Failure to follow Camperman’s instructions, or acting independently without guidance from
Camperman staff, may compromise the rental agreement and could result in the hirer being
liable for additional costs or damages.
The hirer must take all reasonable steps to protect the vehicle and prevent further damage
while awaiting assistance.
IMPORTANT NOTES:
Malfunctions of non-safety related features or convenience items such as the radio/stereo, DVD
player, GPS, stove, fridge, water pump, or air-conditioning systems are not classified as
mechanical breakdowns, as they do not affect the drivability or safe operation of the campervan
Where a non-safety related item is not functioning correctly, the hirer must notify Camperman
Australia as soon as reasonably practicable and within 24 hours where possible.
Failure to report an issue during the rental period may limit Camperman Australia’s ability to
inspect, assess, and where possible, rectify the issue.
Camperman Australia will make reasonable efforts to inspect and, where possible, repair
reported issues at an authorised depot or approved repair facility.
Compensation, alternative accommodation, or reimbursement of incidental expenses will not
generally be provided for temporary malfunction of non-safety related features where
reasonable repair options are made available within a reasonable timeframe.
Where Camperman Australia is not notified of an issue during the rental period, or is not given a
reasonable opportunity to inspect and rectify the matter, this may impact the assessment of any
subsequent claim, including eligibility for compensation relating to lost time, inconvenience, or
related expenses.
Claims submitted after the rental period has ended, or where Camperman Australia has not
been given a reasonable opportunity to address the issue during the rental period, may not be
accepted or may be reduced.
MINOR REPAIRS
You may carry out minor mechanical repairs and oil top-ups up to the value of $50, and
Camperman will reimburse you—provided:
• You retain and submit the original tax invoice and receipt.
• You have not committed a major breach of the rental contract.
• You have notified Camperman in advance of the purchase so it can be recorded on your
rental file, and we can advise whether a follow-up inspection is required.
IMPORTANT NOTES:
• Reimbursement will not be issued without an official tax invoice/receipt.
• Camperman must be informed prior to any mechanical purchase or repair.
• Delays due to weekends, public holidays, or remote locations—where spare parts and
services may be limited—do not qualify for compensation or refunds.
NO RESPONSIBILITY
Subject to your rights under the Australian Consumer Law, Camperman Australia is not
responsible for, and does not cover, the following losses or expenses:
1. Personal property and consumables
• Replacement or compensation for spoiled food, medication, or personal items due to
appliance performance, storage limitations, or power usage.
• Damage to, loss of, or theft of personal belongings, including water damage.
2. Travel and booking-related costs
• Costs associated with missed flights, tours, activities, or non-refundable bookings for any
reason.
• Pre-booked accommodation, transport, or activities that cannot be accessed due to
delays, schedule changes, or vehicle availability.
3. Delay, disruption, and inconvenience
• Financial losses arising from trip delays, cancellations, or changes to travel plans.
• Loss of enjoyment, holiday disruption, or inconvenience of any kind.
• Additional campsite fees or accommodation costs required due to delays, vehicle
performance issues, or temporary unavailability.
4. External events and third parties
• Losses or delays caused by third-party service providers, road closures, traffic incidents,
or government restrictions.
• Losses arising from natural disasters or major events, including floods, cyclones,
hailstorms, earthquakes, bushfires, or pandemics.
5. Vehicle operation and repairs
• Additional fuel costs incurred during or after repairs, or due to variations in vehicle
performance.
• Costs or delays arising from breakdowns or accidents where repairs, parts, or
replacement vehicles are delayed due to factors outside Camperman Australia’s
reasonable control.
• Mechanical or operational issues where Camperman Australia has complied with its
obligations to inspect, maintain, and repair the vehicle in accordance with the Rental
Agreement.
6. General limitation
• Any consequential, indirect, or economic loss of any kind arising from the use of the
vehicle or interruption to travel plans.
• Losses incurred where continuation of the journey is affected by circumstances outside
Camperman Australia’s reasonable control.
INFESTATIONS
Camperman Australia takes reasonable steps to maintain the cleanliness and hygiene of its
campervans. However, due to the nature of camping and road travel in outdoor environments,
we cannot guarantee that vehicles will remain free of insects or small animals during the rental
period.
Camperman is not responsible for any insect or animal infestaons, including but not limited to:
Ants, flies, mosquitoes, fleas, bedbugs, cockroaches, spiders, rodents such as mice or rats
Infestaons may occur based on environmental factors such as food storage, campsite
condions, weather, and regional wildlife. Customers are expected to:
• Store food securely at all mes
• Dispose of rubbish regularly and appropriately
• Keep doors and windows closed when not in use
No refunds, compensaon, or alternave vehicles will be provided for infestaons that occur
before or during the rental, provided the vehicle was clean at the me of collecon. This
includes infestaons caused by environmental exposure or customer behaviour.
If an infestaon occurs, please contact Camperman for advice. In most cases, it can be managed
using standard cleaning or pest control methods.
CAMPERMAN LIABILITY DISCLAIMER
Camperman Australia shall not be liable to the hirer for any loss, damage, delay, inconvenience,
or consequenal loss arising from, but not limited to:
• Late or delayed delivery of the vehicle.
• The campervan not matching photographs or descripons provided on the website, in
brochures, or by booking agents.
• The vehicle not being suitable for the hirer’s specific travel needs, including—but not
limited to—sleeping arrangements, driving preferences, storage space, transmission
type, or onboard facilies.
• Minor changes in vehicle appearance, branding, layout, or components due to
manufacturer variaons, upgrades, or fleet updates.
It is the sole responsibility of the hirer to ensure the campervan booked is appropriate for their
intended use, travel party, and inerary, based on the specificaons and features published on
Camperman Australia’s website.
Photographs and promoonal images are updated annually by Camperman staff and represent a
general guide only. Actual vehicles may vary due to manufacturer updates, fleet rotaon, or
minor upgrades or modificaons. Such variaons do not constute grounds for cancellaon,
refund, or compensaon.
Camperman Australia is also not liable for any delay, loss, damage, inconvenience, or personal
injury resulting from events outside of its control, including but not limited to:
• Natural disasters such as floods, bushfires, earthquakes, hailstorms, cyclones, or
pandemics
• Force majeure events including road closures, accidents, or traffic incidents.
• Government-imposed travel restrictions, border closures, or quarantine requirements.
• Changes in available drop-off locations due to unforeseen circumstances.
Addionally, Camperman Australia is not liable for any personal injury or damage to the hirer’s
property resulng from such events.
DISCLAIMER
All illustraons, images, line drawings, videos, and wrien descripons on our website,
brochures, adversing materials, or provided by agents are for general representaonal
purposes only.
While we make every effort to ensure accuracy, variaons may occur in the actual vehicle
supplied, including but not limited to:
• Interior layout
• Upholstery colours or finishes
• Equipment or accessory brands
• Storage configuraon
• Minor features or vehicle age
These differences may result from vehicle upgrades, modificaons, model changes, or
availability at the me of hire.
Such variaons do not constute a breach of contract, and no refunds or compensaon will be
provided if the campervan delivered differs in minor ways from promoonal material, provided
it meets the general category and features booked.
CHANGE OF VEHICLE
If the booked vehicle becomes unavailable due to unforeseen circumstances, Camperman
Australia reserves the right to supply a substitute vehicle of comparable class and functionality
without prior notice and at no additional cost to the renter.
The substitute vehicle will be as close as reasonably practicable to the originally booked vehicle
category, taking into account size, sleeping capacity, and core features.
This substitution will not, in itself, constitute a breach of contract and will not automatically
entitle the renter to a refund or compensation.
Where a substitute vehicle of comparable class is provided, Camperman Australia will not
generally be liable for any incidental costs or inconvenience arising from the change.
REFUND FOR LOST TIME
Subject to your rights under Australian Consumer Law, if the breakdown is determined to be
due to Camperman’s fault, our liability is limited to:
• A refund for the downtime while the vehicle is in the repair shop
Any refund or compensation related to on-road issues or vehicle downtime will only be
processed after the rental period has ended. Downtime is calculated by the hour, not by the day
and refunds will be credited only to the card on file, and only after Camperman receives a
completed and signed compensation claim form from the customer.
No alternative accommodation or food costs will be reimbursed during this time. You may
choose either a refund for lost time or accommodation expenses up to a maximum of $80 per
night.
COMPLAINTS PROCESS
Camperman Australia values customer feedback and aims to resolve all complaints in a fair and
timely manner. To ensure your concerns are addressed appropriately, please follow the process
below:
1. Submission Method: Complaints must be submitted via email only and after the rental
period has ended.
2. Submission Deadline: Complaints must be emailed to Camperman no later than 10
business days following the return of the campervan.
3. Required Information: Your complaint must include:
o A clear summary of the issue(s) experienced
o Any supporting evidence, such as photos, videos, or receipts
4. Review and Response: Camperman’s management and complaints team will review
your submission and provide a written response within ten (10) business days of
receipt.
5. Limitations:
o No additional compensation will be offered for any delay in email response
times.
o Refunds or compensation will only be processed once Camperman has received
all required refund documentation, fully completed and signed by the customer.
LIVING EQUIPMENT AND EXTRAS
WHATS INCLUDED IN THE CAMPERVAN?
Each campervan rental includes sleeping and basic kitchen equipment at no additional cost.
Sleeping equipment includes (per person):
• 1 x pillow
• 1 x pillowcase
• 1 x sheet
• 1 x towel
• 1 x sleeping bag OR blanket (not optional)
Kitchen equipment: Full details of included kitchen equipment are available on our website and
may vary depending on vehicle category.
Please note that only basic equipment is supplied as standard to support general travel needs.
Due to varying weather conditions across Australia, customers may choose to purchase
additional items at their own discretion and expense to suit their personal comfort
requirements.
Camperman Australia is not responsible for any costs associated with optional items purchased
independently by the hirer, and no refunds will be provided for such purchases.
LINEN USE AND CLEANING
All linen supplied with the vehicle, including sheets, towels, pillowcases, pillows, blankets,
and/or sleeping bags, is for personal use only and must not be used for cleaning the vehicle or
any equipment.
Each vehicle is supplied with designated cleaning items (including a washcloth and tea towel) for
general cleaning purposes. Customers may also choose to purchase additional cleaning
materials at their own expense.
The hirer is responsible for ensuring all supplied linen is returned in a reasonably clean and
undamaged condition, allowing for fair and normal use.
Linen returned with stains, burns, bleach damage, excessive soiling, or other non-standard wear
and tear will incur a replacement or cleaning fee based on the cost of repair or replacement.
ADDITIONAL EQUIPMENT FOR HIRE
The following optional extras are available for hire at an additional cost and must be booked in
advance:
• Outdoor table – $20 per table, per rental
• Outdoor chairs – $10 per chair, per rental
• LPG gas bottle refill – $25 (gas bottle is not guaranteed to come full)
• Extra Blanket - $15 each
• Extra Pillow & pillowcase - $15 each
All items are subject to availability at the time of booking.
LPG GAS BOTTLE AND FIRE EXTINGUISHER
At the start of your rental, Camperman will supply:
• One LPG gas bottle
• One 2kg fire extinguisher
IMPORTANT DETAILS:
• The LPG gas bottle is not supplied full at pick-up.
• Refills can be purchased from Camperman for $25.00 at the Cairns, Sydney, and
Melbourne depots only.
• The LPG gas bottle may be returned empty at the end of the rental.
USAGE RESTRICTIONS:
• The LPG gas bottle must not be used with any appliances (such as lamps, BBQs, etc.) not
provided by Camperman.
• You are responsible for any damage to Camperman property, including the campervan
itself, caused by incorrect use of the LPG gas bottle or its fittings.
FIRE EXTINGUISHER
At the end of the rental, you will be charged the replacement cost of the fire extinguisher plus
an administration fee if it has been used in a non-emergency situation.
If the extinguisher was discharged in response to a genuine emergency, no charges will apply.
However, you must contact Camperman Head Office at the time of use to ensure the incident
is properly recorded on your rental file and the campervan can be inspected if required.
Failure to notify Camperman may result in the use being treated as non-emergency and charges
being applied.
FIRST AID KITS
First aid kits are not supplied in Camperman vehicles.
For hygiene and personal safety reasons, we recommend travellers bring their own small first
aid kit with items suited to their individual needs (e.g., bandages, antiseptic, personal
medication). These are widely available at supermarkets, pharmacies and service stations.
MISSING OR DAMAGED EQUIPMENT
You will be charged the reasonable replacement cost for any equipment supplied with the
vehicle that is missing, not returned, or returned in a damaged condition, fair wear and tear
excepted.
Where any kitchen or sleeping equipment is missing or incorrect at the time of vehicle
collection, the hirer must notify Camperman Australia as soon as reasonably practicable so that
a replacement can be arranged where available.
Where reasonably practicable, the hirer may be required to return to the collection depot to
obtain replacement items.
No refund or reimbursement will be provided for any equipment independently purchased by
the hirer unless prior approval has been provided by Camperman Australia.
Failure to report missing, damaged, or defective equipment during the rental period may affect
Camperman Australia’s ability to assess the issue and may result in charges being applied upon
return of the vehicle following inspection.
TRAVELLING WITH CHILDREN
It is the hirer’s sole responsibility to ensure that the campervan they book is legally suitable for
carrying children, based on:
• The vehicle’s seatbelt and anchor point configuraon
• The child restraint laws in the state(s) you will be travelling through
CAMPERMAN CHILD RESTRAINT DISCLAIMER
• Camperman Australia does not supply, fit, or install child seats or booster seats.
• We are not responsible if the vehicle booked does not legally accommodate your
required restraints.
• Refusal to accept a campervan due to child restraint suitability will be treated as a same-
day cancellaon, and no refund will be provided.
Our staff can offer guidance based on the details you provide at the me of booking, but
Camperman is not liable if you book a vehicle that is unsuitable for your travel needs.
Camperman Australia is not legally permied to, and will not, fit, or provide assistance with the
installaon of child or booster seats. It is the sole responsibility of the hirer to ensure that all
child restraints are legally compliant and correctly installed prior to travel.
LEGAL REQUIREMENTS
You must ensure that:
• All children under 7 years of age are seated in a properly fied and legally approved
child restraint, appropriate to their age and weight.
• Restraints are fied only to approved anchor points in the vehicle.
• Restraints are used in accordance with the law of the state or territory where you are
driving.
Misuse of anchor points (e.g., aaching to a seatbelt instead of the anchor point) may
compromise passenger safety and may be considered a breach of contract.
NOTE: A child restraint anchor point does not increase the number of passengers a vehicle can
carry. It is counted as one of the exisng seats.
CHILD RESTRAINT SUITABILITY BY VEHICLE CATEGORY
Each vehicle lisng on our website clearly outlines whether it is suitable for child restraints.
Please check this before booking:
MAXIE 4 DELUXE
• 2 seatbelts in the front cabin
• 2 seatbelts in the rear
• 2 anchor points in the rear – suitable for forward- and rear-facing child seats
MAXIE 3
• 3 seatbelts in the front cabin only
• Child restraints or booster seats are not permied in this vehicle
JULIETTE 2-3
• 2 or 3 seatbelts in the front cabin only
• Child restraints or booster seats are not permied in this vehicle
Please ensure you book a vehicle that is suitable and compliant with legal child restraint
requirements for your children and your travel plans. If in doubt, contact Camperman Head
Office before finalising you’re booking.
MAINTENANCE OBLIGATIONS
MANDATORY LEGAL REQUIREMENTS
You and any authorised driver must comply with all applicable road laws and safety regulaons,
including but not limited to:
SEAT BELT LAWS
• All drivers and passengers must wear seat belts that are properly adjusted and fastened
at all mes.
• Fines may be issued by police for non-compliance.
VEHICLE CARE OBLIGATIONS
You and any authorised driver must take reasonable care of the campervan throughout the
rental period. This includes but is not limited to:
• Prevenng damage to the vehicle, whether accidental or avoidable.
• Protecng the campervan from unnecessary exposure to extreme weather where
possible (e.g. hail, excessive winds, flooding).
• Regularly checking and maintaining essenal fluids such as engine oil, coolant, and brake
fluid, as well as tyre pressure.
• Using only the correct fuel type: Regular Unleaded 91.- Use of E10, diesel, or any
incorrect fuel type may result in damage charges.
• Ensuring the campervan is not overloaded beyond its designated weight or passenger
capacity limits.
• Ensure the top-bed on the Maxie 4 deluxe is clipped back and restraint before driving.
VEHICLE SECURITY
• The campervan must be securely locked whenever le unaended.
• The keys or remote-control device must be kept in your possession or in the possession
of an authorised driver at all mes .
• Keys must never be le in the ignion or inside the vehicle when unaended.
MAINTENANCE AND RESPONSIBILITY – DAILY REQUIRMENTS
You and any authorised driver must perform the following daily checks and maintenance tasks
throughout the rental period:
• Check all fluid levels daily, including engine oil, coolant, and windscreen washer fluid.
• Check the radiator water level only when the engine is cool.
• Checking tyre condion for visible damage, wear, or obvious deflaon
• Ensuring all lights, indicators, and brake lights are operang correctly prior to driving
• Maintain correct tyre pressure 40 - 50 psi at all mes.
Engine-related fluid checks, including radiator levels, must only be carried out when the engine
is cold.
CLEANING AND GENERAL CARE
The hirer is responsible for maintaining reasonable interior cleanliness of the campervan during
the rental period.
The exterior of the vehicle should be cleaned where reasonably praccable, parcularly aer
extended travel in heavily soiled condions. This may be subject to environmental condions,
water availability, and local restricons.
IMMEDIATE REPORTING OBLIGATIONS
You must immediately nofy Camperman Australia Head Office if you observe any of the
following:
• Unusual or excessive consumpon of oil or coolant
• Fluid leaks or persistently low fluid levels despite regular top-ups
• Dashboard warning lights or abnormal temperature gauge readings
• Any mechanical faults, defects, or malfuncons
• Any damage to the campervan, whether from a single-vehicle incident or collision
LIABILITY FOR NEGLIGENCE
Failure to perform these daily checks and connuing to use the campervan may result in damage
for which you will be held fully liable, including mechanical failures caused by low fluids, tyre
issues, or safety hazards arising from inoperave lights. Such negligence may also incur repair or
recovery costs at your expense.
REPAIRS AND TOWING RESTRICTIONS
You must not authorise or allow any repairs, towing, or salvage work without prior wrien
consent from Camperman.
Aer any accident, do not leave the campervan unaended unl a tow or salvage operator
arrives, unless otherwise directed by Camperman.
CONSEQUENCES OF MAJOR BREACH OF RENTAL CONTRACT
If you or any authorised driver:
A. Commit a major breach of the rental contract that causes:
• Damage to the campervan
• Theft of the campervan
• Third-party loss
OR
B. Drive the campervan in a reckless or dangerous manner that constitutes a serious
breach of road safety laws,
Then the following consequences apply:
LOSS OF DAMAGE COVER
You will no longer be covered under the standard damage protection policy. This means:
• You have no insurance cover for any damage, theft, or third-party loss.
• You are fully liable for the entire cost of:
o Repairs or replacement of the campervan
o Third-party property damage or claims
o Towing, storage, or recovery
o Any resulting legal or administrative costs
FINANCIAL LIABILITY
• You must pay all additional costs or expenses incurred by Camperman as a direct result
of the breach.
IMMEDIATE TERMINATION
Camperman, acting reasonably, may:
• Terminate the rental contract immediately
• Take possession of the campervan without notice
This may include towing or retrieving the campervan at your expense if any major breach has
occurred.
DEFINITIONS
This secon defines key terms used in relaon to accidents, damage, and associated costs.
• We, Us, Our: Refers to Camperman Australia Group Pty Ltd, ABN 26 108 103 206.
• You, Your, Hirer: Refers to the individual, firm, company, or government agency renting
the campervan from Camperman, whose name appears on the rental agreement.
• Rental Charges: The total fees payable for renting the campervan from Camperman,
including GST and any applicable taxes or levies, as detailed in the rental agreement.
• Rental Station: The location from which the campervan is hired, as specified in the
rental agreement.
• Rental Period: The duration starting at the time specified in the rental agreement and
ending at the conclusion of the rental.
• Security Bond: A $500 amount collected at the start of the rental as security for rental
charges and any additional fees or charges incurred during the rental period.
START OF THE RENTAL
The commencement date and time of the rental as stated in the rental agreement.
THIRD PARTY LOSS
Loss or damage to third-party property, including other vehicles, and any claims for third-party
loss of income.
ACCIDENT
An accident is an unintended and unforeseen incident, including but not limited to:
A. Collision between the campervan and another vehicle or object (including animals and
roadside infrastructure)
B. Rollovers
C. Weather-related events (e.g., hail damage)
D. Any incident resulng in damage or third-party loss
AUTHORISED DRIVER
An authorised driver is any person:
• Approved by Camperman prior to the rental, and
• Whose name and signature appear on the rental agreement
CAMPERVAN
The campervan refers to the vehicle listed on your rental agreement, including:
• All parts, components, and accessories
• The GPS unit, if provided
DAMAGE
Damage means any of the following, except for fair wear and tear:
• Physical loss or damage to the campervan (including all parts, accessories, and the GPS
unit)
• Towing and salvage costs
• Vehicle assessment fees
• Claims administration fees
• Loss of use (downtime)
NOTE: Damage to the windscreen, headlights, lights, or tyres that renders the campervan
unroadworthy is not considered fair wear and tear.
DAMAGE EXCESS
The damage excess is the maximum amount (including GST) you are required to pay
Camperman in the event of:
• An accident
• Aempted the
• Third-party loss
• The where the campervan is not recovered
The excess amount is specified in your rental agreement.
SINGLE VEHICLE ACCIDENT
A single vehicle accident refers to any incident involving the campervan where no other
identifiable vehicle was directly involved, or where another party’s full details cannot be
provided. Examples include:
• Collisions with stationary objects (trees, signs, fences, guideposts),
• Collisions with animals (e.g., kangaroos, livestock),
• Rollovers or tipping of the campervan,
• Damage in empty car parks or tight spaces without another vehicle being involved.
An additional $250 bond applies to any single vehicle accident and is charged to the card on file
during or after the rental.
OVERHEAD DAMAGE
Overhead damage means any damage at or above the top edge of the front windscreen,
including:
• Impact with trees, signs, overhangs, bridges, or other overhead structures
• Damage caused by placing objects on the roof of the campervan
• Damage from standing or sitting on the roof
INSURANCE EXCLUSIONS – YOU ARE FULLY LIABLE
Insurance does not cover:
• Overhead damage
• Underbody damage, which includes:
o Damage from contact with kerbs, gutters, road humps, barriers, unsealed roads,
or other road obstacles
In these cases, the damage will be inspected, and the hirer will be fully liable for the total cost
of repairs.
UNDERBODY DAMAGE
"Underbody damage" refers to any damage sustained to the underside of the campervan as a
result of contact with unsealed roads and/or road surfaces or obstacles, including but not
limited to:
• Kerbs
• Gutters
• Speed or road humps
• Road barriers
• Wheel stops
• Large rocks or debris
• Rough terrain
This does not include damage caused by a collision with another vehicle.
THIS DAMAGE TYPICALLY RESULTS FROM:
• Driving on unsealed, uneven, or poorly maintained roads,
• Failing to approach obstacles cautiously,
• Taking the vehicle off-road or beyond its designed clearance.
Underbody damage is not covered by standard damage cover and is considered the hirer’s
responsibility, unless it is caused by a collision with another vehicle.
UNSEALED ROAD
A road not sealed with a hard, smooth surface such as bitumen, asphalt (tar), or concrete. This
includes:
• Gravel roads
• Dirt tracks
• Sand roads
• Roads under construction or temporary maintenance that lack a sealed surface.
END OF THE RENTAL
The rental period ends at whichever occurs later:
• The date and me listed on your rental agreement, or
• The actual return date and me of the campervan
MAJOR BREACH
A major breach of the rental contract includes (but is not limited to):
A. Any breach of clauses that refer to:
• Damage to the campervan
• Theft of the campervan
• Third-party loss
B. Any act that prevents Camperman from:
• Investigating a claim arising from an accident or theft
• Prosecuting or defending any legal proceedings relating to a claim
OFF-ROAD USE – STRICTLY PROHIBITED
Off-road means any area that is not a sealed or unsealed public road. This includes (but is not
limited to):
• Unformed roads or bush tracks
• Fire trails and remote trails
• Beaches, sand dunes, deserts
• Creek beds, rivers, streams, and floodwaters
• Dams, tidal crossings
• Fields, paddocks, and rocky terrain
Use of the campervan in any of these areas is strictly prohibited and considered a major breach
of the rental contract.
GPS TRACKING DEVICE
A GPS tracking device is any electronic device installed in the campervan that can monitor:
• Vehicle locaon
• Speed
• Fuel levels
• Other relevant telemetry data
LOSS OF USE
Loss of use is the financial loss Camperman incurs when the campervan is:
• Unavailable for hire due to repairs, or
• Wrien off or stolen, resulng in its permanent unavailability
Loss of use is calculated at the daily rate shown in the rental agreement.
If the campervan is wrien off or unrecovered due to an accident or the, Camperman is not
required to provide a replacement vehicle and may terminate the rental contract.
RELOCATIONS
Relocation rentals remain subject to Camperman Australia’s full standard Rental Terms &
Conditions, in addition to the relocation-specific terms outlined below.
Relocation rentals are offered at a discounted rate in exchange for moving a vehicle between
depots. Please read the following terms carefully:
• Relocations are only permitted to travel between QLD, NSW, and VIC.
• Vehicles must not be driven between dusk and dawn.
CHANGES AND/OR CANCELLATIONS
Relocation bookings may be changed or cancelled at any time without notice. While
Camperman Australia will endeavour to inform customers as soon as possible, Camperman
Australia accepts no responsibility for cancellations.
All relocation bookings are subject to a non-refundable $100 cancellation fee if cancelled at
any time prior to pick up.
DRIVER ELIGIBILITY
Drivers must be at least 18 years of age and no older than 85 years of age. All drivers must
hold a valid driver’s licence and have a minimum of 12 months driving experience.
Camperman Australia reserves the right to refuse vehicle hire to any driver who does not meet
the eligibility requirements or who, in Camperman Australia’s reasonable opinion, may be
unsuitable or unsafe to operate the vehicle.
FEES & CHARGES
• A $2,000 security bond pre-authorisation is required at the time of vehicle pick-up.
• The bond must be processed using a physical debit or credit card presented by
the cardholder in person.
• Digital wallets, virtual cards, prepaid cards, and third-party cards are not
accepted.
• The bond is held by your financial institution, not by Camperman Australia, and
release times may vary depending on your bank.
• A non-refundable $70 administration fee applies to all relocation bookings.
• Optional linen packs are available for $55 per person.
• If linen is used during the rental and has not been prepaid, the applicable fee will
be charged upon return of the vehicle.
• Each linen pack includes bedding and towels for one person only.
• Any fines, infringements, damages, cleaning fees, late return fees, fuel charges, or other
additional charges incurred during the rental period remain the responsibility of the
hirer and may be deducted from the security bond or charged to the card provided.
LINEN PACK INCLUDES (PER PERSON):
Each linen pack includes the following items for one person only:
• 1 x Pillow
• 1 x Pillowcase
• 1 x Sheet
• 1 x Sleeping Bag or Blanket
• 1 x Towel
Sleeping bags and blankets are supplied based on seasonal availability and are selected at
Camperman Australia’s discretion. Additional linen or replacement items may incur extra
charges if lost, damaged, or excessively soiled.
EQUIPMENT
The following equipment is supplied with the vehicle free of charge for the duration of the
relocation rental:
• Kitchen equipment
• Water hose
• Power lead
• Bucket
• Dustpan and Brush
Linen and kitchen equipment supplied with the vehicle must not be removed from the
campervan during the relocation rental. These items are transported between depots and are
required to remain packed within the vehicle at all times.
All supplied equipment must be returned with the vehicle at the end of the rental period.
Missing, damaged, or excessively dirty items may result in replacement or cleaning charges
being applied.
NOTE: Relocation vehicles may not be professionally detailed prior to collection; however, all
vehicles will be fully equipped, packed, and in a roadworthy condition.
CLEANING REQUIREMENTS
Vehicles must be returned in a clean and tidy condition. Cleaning charges may apply where the
vehicle is returned excessively dirty or not returned in the same condition as at pick-up.
The following cleaning fees may be charged:
• Up to $150 for excessive interior cleaning
• Up to $75 for excessive exterior cleaning
• $150 for an unemptied or dirty toilet cassette
This includes, but is not limited to, excessive sand, mud, stains, rubbish, food waste, odours,
spills, pet hair, smoking residue, or failure to empty wastewater or toilet facilities where
applicable.
Cleaning charges may be deducted from the security bond or charged to the card provided at
the time of rental.
FUEL REFUNDS
Where a fuel allowance is included as part of the relocation offer, this will be clearly stated at
the time of booking.
To be eligible for reimbursement, customers must:
• Present valid fuel receipts at the time of vehicle drop-off; and
• Email clear photos or copies of all fuel receipts to Camperman Australia following return
of the vehicle.
Fuel reimbursements are processed within approximately two weeks of the vehicle return date.
Reimbursements will not exceed the approved fuel allowance amount stated in the booking
confirmation.
Camperman Australia reserves the right to decline reimbursement where receipts are not
provided, are incomplete or illegible, or where fuel purchases are deemed unrelated to the
relocation rental.
BREAKDOWNS
• In the event of a breakdown, Camperman reserves the right to terminate the contract
immediately.
• No alternative transport, accommodation, or compensation will be provided in the
event of a breakdown.
COMPENSATION
• No compensation, reimbursements, or goodwill payments will be provided for any
inconvenience or disruption during a relocation.
INTERPRETATION
In these terms and conditions, unless the context otherwise requires:
A. Headings are included for convenience only and do not form part of these terms and
conditions nor affect their interpretation.
B. Where the hirer comprises two or more persons, each person is jointly and severally
liable under this agreement.
Terms and Condions and Rates Are subject to change without noce.
PRIVACY POLICY
Camperman Australia is committed to protecting your privacy and handling your personal
information responsibly and in accordance with the law.
We only collect personal information that is necessary for booking, managing, and providing
your campervan rental. This may include your name, contact details, driver licence, payment
details, and travel plans.
If you choose not to provide certain personal details, we may not be able to process your
booking or provide a campervan rental.
We take reasonable steps to ensure your personal information is:
• Accurate, complete, and up to date
• Protected from misuse, loss, unauthorised access, modification, or disclosure
We may share your information with third-party service providers, such as payment processors,
insurers, roadside assistance, or government agencies, only when required to fulfil our
obligations or as required by law.
Your personal data is securely stored and protected from unauthorised access or misuse. You
may request access to your personal information or ask for corrections by contacting
Camperman Head Office.
GPS TRACKING
All Camperman vehicles are fitted with GPS and telematics devices to monitor vehicle location,
usage, fuel consumption, and travel behaviour. This data may be used to assess contract
breaches, verify travel in restricted areas, or confirm compliance with road safety laws and
rental terms.
By signing the rental agreement, you consent to Camperman using GPS tracking to: Monitor the
location and use of the campervan during the hire period and assist with recovery in the event
of theft or breach of contract
Tampering with or removing the GPS unit is strictly prohibited.
